DOCS Operations Manager
TA Business Partner
About the role
This vacancy has now expired. Please see similar roles below...
This is an exciting opportunity to join ICON
DOCS Operations Manager
Beijing, China
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.
Through combined functional, operational and talent expertise, DOCS offer resourcing solutions and FSP models that significantly improve business performance. This person will effectively manage Contract Placement Consultants (CPCs) who are insourced to a client, ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.
DOCS homepage: https://www.docsglobal.com/
ICON Functional Services Provision (IFS): https://www.iconplc.com/services/functional-services-provision/
Job Functions and Responsibilities:
The responsibilities of the Operations Manager include, but are not limited to:
* Complete DOCS induction and orientation for newly employed CPCs.
* Ensure client-specific induction and orientation is planned, communicated and completed.
* Establish goals and objectives for each CPC.
* Monitor performance and conduct annual appraisal for each CPC, as applicable.
* Conduct regular 1:1 meetings with assigned CPCs.
* Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs.
* Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.
* Create a positive relationship between DOCS, the CPC and the client to ensure retention.
* Conduct accompanied site visits, if applicable / approved.
* Ensure timely identification, resolution and escalation of issues.
* Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.
* Monitor and update relevant CPC data.
Client Relationship Management:
* Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
* Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
* Agree Key Performance Indicators (KPIs) with client and periodically review results.
* Ensure compliance with time and expense reporting requirements of client contracts.
* Collaborate with client to forecast resource requirements.
* Ensure DOCS understands current client procedures and expectations.
* Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
Qualifications, Experience & Skills:
* Bachelor's Degree or local equivalent, in life sciences, medicine or related discipline.
* Minimum of 5 years of relevant industry experience as Sr. CRA, Lead CRA, Project Lead or CRA Manager
* Previous experience in clinical project management or/and line management is preferred but not mandatory.
* Demonstrated ability to identify, analyze and solve problems.
* Excellent interpersonal, organizational and management skills.
* Excellent verbal and written communication skills in English and local language.
* Strong computer skills.
* Ability to operate in a multi-cultural environment.
Benefits of Working in ICON :
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
ICON is an equal opportunity employer, including disability/veteran, and committed to providing a workplace free of discrimination and harassment.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
Teaser label
Inclusion & BelongingContent type
BlogsPublish date
04/29/2024
Summary
Cultural Fit in the Workplace Finding the perfect cultural fit is crucial when searching for a new employer. It goes beyond just the job description and salary package. Cultural fit refers to how
Teaser label
IndustryContent type
BlogsPublish date
04/29/2024
Summary
Precision medicine is a groundbreaking approach that aims to revolutionise healthcare by tailoring medical treatments to individual patients. Unlike traditional medicine, which adopts a one-size-fi
Teaser label
Our PeopleContent type
BlogsPublish date
04/29/2024
Summary
Deepak is a Clinical Data Management Project Manager at ICON Strategic Solutions, the largest global provider of Functional Service Provision (FSP). He works as a dedicated resource within one of o
Who we are
Similar jobs at ICON
Salary
Location
Mexico
Department
Clinical Trial Management
Location
Mexico
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As Manager Clinical Operations, you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be part of an innovative and
Reference
2024-110182
Expiry date
01/01/0001
Author
Magda ObregonAuthor
Magda ObregonSalary
Location
United States
Department
Clinical Operations Roles
Location
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Support
Job Type
Permanent
Description
As a Clinical Trial Coordinator you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2024-110196
Expiry date
01/01/0001
Author
Monica HawkinsAuthor
Monica HawkinsSalary
Location
United States
Department
Clinical Operations Roles
Location
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Support
Job Type
Permanent
Description
As a Clinical Trial Coordinator you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2024-110195
Expiry date
01/01/0001
Author
Monica HawkinsAuthor
Monica HawkinsSalary
Location
Turkey, Ankara
Location
Ankara
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Operations
Job Type
Permanent
Description
About the roleICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceu
Reference
JR119414
Expiry date
01/01/0001
Author
Moushami RoyAuthor
Moushami RoySalary
Location
US, Lenexa KCI (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Nurse
Job Type
Temporary Employee
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR119566
Expiry date
01/01/0001
Author
Kahla CuretonAuthor
Kahla CuretonSalary
Location
US, Lenexa KCI (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinic
Job Type
Temporary Employee
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR119565
Expiry date
01/01/0001
Author
Kahla CuretonAuthor
Kahla Cureton