HR Advisor

HR Advisor - Mexico

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

As a member of the regional HR Service Center, the HR Advisor will deliver the range of services provided by the HR Service Center team to ICON internal customers.

The Role:

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
• Deliver responses to requests received from all Employees and Managers through email and by phone within the agreed timeframe
• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process
• Advise employees and managers on all HR issues up to agreed point of escalation to HR Managers
• Work closely with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate
• Educate customers to ensure that where possible services are provided through a-channels and the HR portal
• As a member of the HR Service Centre provide outstanding customer service to all internal (and external) customers including any 3rd parties
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by identifying and recommending opportunities for improvement
• Assess and allocate variable work that comes into the Service Centre
• Ensure Individual development and continual service improvement

What you will need:

• Experience working in HR or Customer Service
• In-depth proven experience in process improvement
• Ability to collaborate with internal colleagues and external vendors
• Demonstrates excellent communication
• Proficient in English (written and oral) and Spanish
• Ability to work effectively and efficiently on global networked computers using current software applications.
• Organization skills, able to work on a high-functioning team

Why join us?

Ongoing development is vital to us, and an HR Advisor you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin