ICON_MAPI (Senior Manager DPC (Direct to Patient Contact)) job in

This vacancy has now expired. Please click here to view live vacancies.

Senior Manager DPC (Direct to Patient Contact)

Location: Any US (Home based)

We are adding to our current Direct to Patient Contact team in the US! This a leadership position with responsibility to assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects and to provide expertise for DPC teams.

Mapi is now an ICON company and together we are a Market Leader in Experience and Expertise 2nd by size and Footprint. We provide a dynamic, stimulating and rewarding working environment for ambitious and passionate individuals looking to join a global, world-class consultancy business.

Responsibilities and accountabilities:

Provide leadership and expertise for DPC teams to ensure successful project design, planning, implementation and delivery of quality services within established budget and timeline.

Provide business development support for proposals, conferences, capabilities presentations, bid defenses and other opportunities as needed.

Working with Director, DPC, evaluate, plan, manage and coordinate resource assignments based on project specifications and resource experience and expertise.

Provide business development support for conferences, capabilities presentations, bid defenses and other opportunities as needed.

Assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects.

Participate in regular project reviews to ensure projects are proceeding within timeline, quality, budget, customer satisfaction and resource utilization expectations.

Assist in recruiting, hiring, integrating, training and coaching personnel who will be assigned to project teams in the DPC department.

In coordination with functional leaders and Senior Management, monitor project work flow and review resource requirements regularly.

Review project financials and profitability including revenue reports, change in scope, invoicing and payment status.

Assist Project teams with identifying, documenting and escalating issues impeding successful delivery of services to assigned client(s).

May assist in training, mentoring and supporting Project Managers.

Participate in the improvement of the Quality Assurance System.

Requirements

Education: Bachelors degree preferably in science, nursing or equivalent industry-related field.

Experience:

Significant Project Management experience in a CRO, pharmaceutical, device or biotechnology setting.
Demonstrable experience in business development, supporting bid defenses and proposals.
Experience in patient retention activities would be ideal.
We would also consider significant project management experience in a call centre environment.
Preferable but not mandatory: clinical trials/Epidemiology experience

Knowledge/Skills/Attributes:

Fluency in English with excellent written and verbal communication skills.

Thorough knowledge of GCP and ICH Guidelines, and understanding of Good Epidemiological Practices.

Effective organizational, analytical, and time management skills.

Strategic thinker who is highly adaptable with mature business judgment.

Thorough knowledge of financial management (budget development, cost accounting, forecasting, margins, profit and loss, invoicing, etc.)

Demonstrated ability to work well within a matrix environment; able to provide leadership, facilitate teamwork, communication, and optimize team productivity.

Professional liaison skills for developing and maintaining successful partnership relationship with client.

Demonstrated ability to lead by example and successfully motivate and direct cross functional, culturally diverse projects and project teams.

Excellent problem solving, judgment and decision making skills with the ability to motivate staff to seek creative solutions to issues surrounding on-time, on-budget and quality study delivery.

Demonstrated ability to handle challenging situations, multiple tasks and conflicting deliverables while maintaining motivation of teams across numerous projects.

Experience navigating MS Project, Excel and MS Office.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

Impactful work. Meaningful careers. Quality rewards.

At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential.
Learn more about Our Culture at ICON

List #1

Day in the life

Driving Trials Forward: Study Start-Up Leadership at ICON

Teaser label

Our People

Content type

Blogs

Publish date

03/16/2026

Summary

Driving Study Start-Up: James Pereira's Journey at ICON James Pereira's career in clinical research has been shaped by a single driving question: how do we get studies started faster? From his earl

Teaser label

Explore James Pereira's career in study start-up at ICON, leading global teams to accelerate patient access.

Who’s Who in a Clinical Trial Team

Teaser label

Inside ICON

Content type

Blogs

Publish date

03/15/2026

Summary

Who's Who In a Clinical Trial Team Clinical trials rely on large, cross functional teams working together across countries, time zones and specialisms. For those new to the industry, the number of

Teaser label

Understand the key roles in a clinical trial team, from study start up and site activation to data, safety and quality.

Understanding Roles in a Clinical Trial: Sponsors, CROs, and Sites

Teaser label

Industry

Content type

Blogs

Publish date

02/16/2026

Summary

What Sponsors, CROs, and Sites Each Do Clinical research brings together many organisations, each with a specific role in delivering a clinical trial. For those new to the industry, the relationsh

Teaser label

Learn how clinical trials are delivered by understanding the roles of sponsors, CROs, and sites.

View all

Similar jobs at ICON

Clinical Scientist

Salary

Location

China, Shanghai

Location

Shanghai

Remote Working

Remote or Office

Business Area

ICON Strategic Solutions

Job Categories

Scientist

Job Type

Permanent

Description

We are currently seeking a Clinical Scientist to join our diverse and dynamic team. As a Clinical Scientist at ICON, you will play a critical role in designing and conducting clinical studies that adv

Reference

JR146157

Expiry date

01/01/0001

Author

Sunshine Yang

Author

Sunshine Yang

Read more Shortlist Save this role

Senior Research Scientist

Salary

Location

US, Lenexa KCIB (PRA)

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Lenexa

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Research and Development

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I

Reference

JR139131

Expiry date

01/01/0001

Author

Hanna Pitcairn

Author

Hanna Pitcairn

Read more Shortlist Save this role

Clinical Scientist I

Salary

Location

Brazil, Sao Paulo

Location

Sao Paulo

Remote Working

Remote or Office

Business Area

ICON Strategic Solutions

Job Categories

Scientist

Job Type

Permanent

Description

Reference

JR147279

Expiry date

01/01/0001

Author

Bruna Duarte

Author

Bruna Duarte

Read more Shortlist Save this role

Project Manager, Laboratory

Salary

Location

Mexico, Mexico City

Department

Full Service - Development & Commercialisation Solutions

Location

Mexico City

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Project Management

Project Management

Job Type

Permanent

Description

Project Manager, Laboratory Location: Mexico City - Benito Juarez(Hybrid model 3 days peer week working at office - 2 days from home) This is an exciting opportunity to work within a fast paced, busy

Reference

JR133822

Expiry date

01/01/0001

Author

Daniela Guerrero

Author

Daniela Guerrero

Read more Shortlist Save this role

Clinical Trial Associate (Study Start-Up Support)

Salary

Location

US, Blue Bell (ICON)

Location

Raleigh

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Study Start Up

Job Type

Permanent

Description

What you will be doing The SSU Clinical Study Administrator is responsible for ensuring vendor spreadsheets are completed correctly and processed (submitted to vendor or global team) according to stud

Reference

JR147161

Expiry date

01/01/0001

Author

Jonathan Holmes

Author

Jonathan Holmes

Read more Shortlist Save this role

Financial Analyst II

Salary

Location

Ireland, Dublin

Location

Dublin

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

Accounting & Finance

Job Type

Permanent

Description

The Role:The successful candidate will provide financial analysis to Operational & Finance management on the historical and current financial performance and future outlook of portfolios of work withi

Reference

JR147239

Expiry date

01/01/0001

Author

Damien Kehir

Author

Damien Kehir

Read more Shortlist Save this role

About Icon

Overview of Service Lines

Full Service

ICON Strategic Solutions

Global Business Services

Global Office Locator

Inclusion & Belonging

ICON Cares - ESG

Building a Successful Clinical Research Resume

Landing Your First Job in Clinical Research

graduate What does full service mean for you?

ICON_MAPI (Senior Manager DPC (Direct to Patient Contact))

About the role

This vacancy has now expired. Please click here to view live vacancies.

ICON and you

About ICON

Career Pathways

Benefits & Rewards

Inclusion & Belonging

Environmental, Social & Governance

Global Office Locator

Impactful work. Meaningful careers. Quality rewards.