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ICON_MAPI (Senior Manager DPC (Direct to Patient Contact))

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About the role

This vacancy has now expired. Please click here to view live vacancies.

 

 
 
Senior Manager DPC (Direct to Patient Contact) 
Location: Any US  (Home based)

We are adding to our current Direct to Patient Contact team in the US!  This a leadership position with responsibility to assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects and to provide expertise for DPC teams.

Mapi is now an ICON company and together we are a Market Leader in Experience and Expertise 2nd by size and Footprint. We provide a dynamic, stimulating and rewarding working environment for ambitious and passionate individuals looking to join a global, world-class consultancy business. 



Responsibilities and accountabilities:

Provide leadership and expertise for DPC teams to ensure successful project design, planning, implementation and delivery of quality services within established budget and timeline.

Provide business development support for proposals, conferences, capabilities presentations, bid defenses and other opportunities as needed.

Working with Director, DPC, evaluate, plan, manage and coordinate resource assignments based on project specifications and resource experience and expertise.

Provide business development support for conferences, capabilities presentations, bid defenses and other opportunities as needed.

Assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects.

Participate in regular project reviews to ensure projects are proceeding within timeline, quality, budget, customer satisfaction and resource utilization expectations.

Assist in recruiting, hiring, integrating, training and coaching personnel who will be assigned to project teams in the DPC department.

In coordination with functional leaders and Senior Management, monitor project work flow and review resource requirements regularly.

Review project financials and profitability including revenue reports, change in scope, invoicing and payment status.

Assist Project teams with identifying, documenting and escalating issues impeding successful delivery of services to assigned client(s).

May assist in training, mentoring and supporting Project Managers.

Participate in the improvement of the Quality Assurance System.

 

Requirements

Education: Bachelors degree preferably in science, nursing or equivalent industry-related field.

Experience: 
  • Significant Project Management experience in a CRO, pharmaceutical, device or biotechnology setting. 
  • Demonstrable experience in business development, supporting bid defenses and proposals.
  • Experience in patient retention activities would be ideal.
  • We would also consider significant project management experience in a call centre environment.
  • Preferable but not mandatory: clinical trials/Epidemiology experience

 
Knowledge/Skills/Attributes:

Fluency in English with excellent written and verbal communication skills.

Thorough knowledge of GCP and ICH Guidelines, and understanding of Good Epidemiological Practices.

Effective organizational, analytical, and time management skills.

Strategic thinker who is highly adaptable with mature business judgment.

Thorough knowledge of financial management (budget development, cost accounting, forecasting, margins, profit and loss, invoicing, etc.)

Demonstrated ability to work well within a matrix environment; able to provide leadership, facilitate teamwork, communication, and optimize team productivity.

Professional liaison skills for developing and maintaining successful partnership relationship with client.

Demonstrated ability to lead by example and successfully motivate and direct cross functional, culturally diverse projects and project teams.

Excellent problem solving, judgment and decision making skills with the ability to motivate staff to seek creative solutions to issues surrounding on-time, on-budget and quality study delivery.

Demonstrated ability to handle challenging situations, multiple tasks and conflicting deliverables while maintaining motivation of teams across numerous projects.

Experience navigating MS Project, Excel and MS Office.
 


What’s Next?

 

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.


 
ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

 

 

 

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