ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The role:
- To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
- To support team lead and be the main point of contact for issue escalation in the absence of a more senior member of IPG team
- To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract - Communicate effectively with investigator site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
- Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
- To host training sessions/ meetings relating to IPG processes and procedures
- To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately.
- To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments.
- Work with team lead/supervisor as required to quality check /review work completed by internal IPG staff and other departments.
- To support the Investigator Payments team with Invoice validation, processing and take appropriate action to move them for timely payment.
Requirement:
- Minimum of 2 years relevant work experience preferred.
- Ability to liaise successfully with all levels of management at ICON, sites, and stakeholders.
- Good working knowledge of PC applications (Excel, Word and Outlook). Oracle knowledge is an added advantage.
- Good knowledge of financial reconciliations
- Excellent organizational, administration and problem-solving skills.
- Excellent written and verbal communication skills.
- Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
- Bachelor’s degree in commerce or local equivalent in a related field.
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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