We are now hiring Investigator Payment Associate in Chennai location and looking for highly dynamic and professionally sound aspirants like you.

Your responsibility includes:

People – Leadership, Teamwork, Energising and Developing Others

• To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
• To support team lead and be the main point of contact for issue customer concern in the absence of a more senior member of IPG team
• To positively chip in to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
• To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract

Clients – Delivery to Customers, Building Relationships

• Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
• Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
• To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments.

Required Skills:

• Minimum of 2 years relevant work experience preferred, or has proven aptitude necessary to execute this role.
• Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
• Good working knowledge of PC applications (Excel, Word, Outlook and Access).
• Excellent organizational, administration and problem solving skills.
• Excellent written and verbal communication skills.
• Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
• Good numerical ability an advantage.
• Bachelor’s degree or local equivalent in a related field.

Your Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build excellent career.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.