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Investigator Payment Coordinator

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

The Investigator Payments Group (IPG) is the investigator payments function for ICON Clinical Research. The department role is to ensure timely, accurate and efficient execution of investigator payments & to ensure all payments are carried out in accordance with ICON policies and procedures. The IPG Co-Ordinator I should:

Overview of the Role

Manage and Process Investigator Payments for their assigned study/studies
To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with the investigator contract
To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner
To review payments in accordance with the investigator site budget and visit date to ensure sites are being paid in an accurate and timely manner
Review all site contracts and accurately set up the proposed payees and budget schedule as governed by the signed Investigator Contract.
Review contracts in coordination with the members of the study set-up team to ensure that the contract specific budget schedule and terms can be facilitated by the IPG Payment system
Ensure each vendor has been set up in the IPG payment systems correctly and that any new financial information received is passed to the relevant staff member.
Update IPG systems with any changes from site contracts i.e. amendments, for assigned studies, as applicable.
Accurately record and update all applicable logs and maintain all IPG related files and tracking tools as requested.
To escalate payment delays and/or issues should they arise
Respond to Payment queries and manage expectations effectively
Maintain and grow positive, strong working relationships with clients, vendors and staff
Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Teams to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by the Investigator Contract.
Liaise with all other ICON departments including Clinical, PTS, IT, Finance, Legal, Tax and Contracts to ensure payment queries are resolved efficiently and effectively
Build and maintain a productive working relationship with the Clinical teams
Meet all IPG iLearn training requirements appropriate to this position
Ensure ICON’s reputation for excellence is carried through and maintained throughout all IPG administrative processes and highlight areas for improvement as needed
Special Projects/assignments as requested

Role Requirements

US/LATAM/CAN: Minimum of 2 years relevant work experience preferred, or has demonstrated aptitude necessary to execute the role successfully
EU/APAC: Prior relevant experience preferred or has a demonstrated aptitude necessary to execute the role successfully
Ability to liaise successfully with all levels of Management at ICON, Vendors and Clients
Good working knowledge of PC applications (Excel, Word, Outlook, PowerPoint)
A working knowledge of Oracle Financials will be an advantage
Excellent organisational, administration and problem solving skills
Excellent attention to detail
Ability to multi-task
Excellent written and verbal communication skills
Excellent Customer Relationship Management skills.
Ability to easily adapt to dynamic environment working to strict deadlines and targets
Good numerical ability an advantage
Bachelor’s degree or local equivalent preferred, or will have relevant experience for the position

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

Application process

Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.

Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.

One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.

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Investigator Pyts Coordinator

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

ICON history

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DE&I

Environmental, Social & Governance

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Government and public health services

Why icon? full service mean for you?

Investigator Pyts Coordinator

Send me a message

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

ICON history

Career Pathways

Benefits & Rewards

DE&I

Environmental, Social & Governance

Women in IT

Application process

Who we are