IT Service Delivery Manager (Telecom)

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This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

Our IT Service Delivery Manager (Telecom)  play a key role within ICON and are responsible for the overall coordination, implementation and completion of regional/global cross-functional projects including consistency with ICON SOPs, study contracts and budgets. This position will be based in any global location.

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. As the Service Owner you will be accountable for the overall management of the entire lifecycle of one or more IT services.
 

Role requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 7+ years of demonstrable experience of IT service management and service delivery preferably in a medium-to-large scale global organization a bachelor's degree in Business or Computing, or equivalent work experience required ITIL Certification or equivalent (Telecommunication, UCC experience highly preferred),. The incumbent will report to the Head of the Service Management Office, the Service Owner will: Manage full life cycle of the service, from concept to retirement

What’s Next
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity. ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

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