Lead Learning & Development Specialist

As a Lead Learning & Development Specialist, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

As a key member of the Drug Development Learning And Development team, you will be responsible for the planning, implementation, and continuous quality improvement initiatives for the eQuality Suite including management of the daily operational documents and training activities owned by Drug Development L&D.  The role will also support other training initiatives as needed.

Veeva LMS Administration: 

• Upload course material as needed and assign appropriate roles to courses (as outlined in the training matrices)
• Run training reports in Veeva as needed for audits, etc.
• Assist with Veeva process questions where applicable (provide admin report)
• Generate metrics reports to be distributed to management

Other Duties: 

• Must have experience with Articulate 360
• Maintain the Lunch and Learn schedule
• Act as facilitator during remote sessions (monitor questions in chat, record sessions, support presenters and participants as needed) 
• Create and send invitations to lunch and learn sessions as well as set up webex and distribute post session slides and recording links
• Assist with composition and distribution of Quarterly Newsletter
• Update and maintain the SharePoint site as needed
• Manage quarterly new Hire Orientation
• Monitor the Drug Development mailbox and address/escalate issues as needed
• Create and distribute annual L&D Needs survey and compile a report of findings
• Assist facilitators with scheduling and delivery of Leadership Development programs

Other administrative duties to support the Drug Development L&D Team:

• Alert QA management of issues and trends for system, procedures and training.

#LI-AS3

Qualifications Needed:

• Bachelor's degree, preferably in a scientific discipline
• Must have experience with Articulate 360 
• At least 5 years of experience within the pharmaceutical industry in a quality and compliance document and training management role
• Strong project management skills
• Ability to plan, prioritize, and execute multiple projects; ability to multitask and work both independently and within multi-disciplinary teams
• Proficiency with Microsoft Office applications (e.g., Outlook, Excel, Power Point) is required, as well as familiarity and working knowledge of key software applications relevant to electronic document management systems (e.g., Veeva Quality Vault).)

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.