Manager, Client Services PCS

Manager, Client Services

Location: Bangalore, India

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

Overview of the role

·         STRATEGIC Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

·         As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

·         Perform new study configuration quality checks on all databases, internal forms and supporting documents to ensure high quality output and adherence to the CLW specs.

·         Perform level-appropriate quality checks on database and document updates for all amendments performed by PM.

·         Verify and post documents for Read Only access once finalized, checking for adherence to version history and version control procedures.

·         Provide technical support and guidance to PM for all study configuration tasks

·         Review process flows and work with leadership toward quality improvements as appropriate

·         Train and mentor staff on tasks and processes

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.   Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

From a small team of 5 people in 1990, ICON now employs over 12,600 people across 89 offices in 37 countries. We have mainly grown organically, but have bolstered our growth through a number of strategic acquisitions which have broadened our service portfolio and have added scale to existing services. To know more about us visit www.iconplc.com