Manager, Client Services PCS
About the role
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Manager,
Client Services
Location: Bangalore, India
This is an
exciting opportunity to work within a fast paced, busy environment for a
leading global provider of outsourced development services to the
pharmaceutical, biotechnology and medical device industries.
Overview
of the role
·
STRATEGIC
Recognize, exemplify and adhere to ICON's values which center around our
commitment to People, Clients and Performance.
·
As a
Manager, the employee is expected to recognize the importance of and create a
culture of process improvement with a focus on streamlining our processes
adding value to our business and meeting client needs.
·
Perform
new study configuration quality checks on all databases, internal forms and
supporting documents to ensure high quality output and adherence to the CLW
specs.
·
Perform
level-appropriate quality checks on database and document updates for all
amendments performed by PM.
·
Verify and
post documents for Read Only access once finalized, checking for adherence to
version history and version control procedures.
·
Provide
technical support and guidance to PM for all study configuration tasks
·
Review
process flows and work with leadership toward quality improvements as
appropriate
·
Train and
mentor staff on tasks and processes
Benefits
of Working in ICON
ICON
enjoys a strong reputation for quality and is focused on staff
development. We make it our mission to attract the most diverse and
creative minds into the business and we continually strive to provide
opportunities for our people to excel, grow and build a great career. We
understand that our greatest asset is the skills and talents of our people and
they are truly what set us apart. Other than working
with a great team of smart and energetic people, we also offer a very
competitive benefits package. This varies from country to country so a
dedicated recruiter will discuss this with you at interview stage. We care
about our people as they are the key to our success. We provide an open and
friendly work environment where we empower people and provide them with
opportunities to develop their long term career.
ICON is an
equal opportunity employer - M/F/D/V and committed to providing a workplace
free of any discrimination or harassment.
From a
small team of 5 people in 1990, ICON now employs over 12,600 people across 89
offices in 37 countries. We have mainly grown organically, but have bolstered
our growth through a number of strategic acquisitions which have broadened our
service portfolio and have added scale to existing services. To know more about
us visit www.iconplc.com
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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