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Manager of Laboratory Project Management

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About the role

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This is an exciting opportunity to join our Laboratory project management team. You will be managing the  PM team per the direction of the Director of Project Management.  To ensure client satisfaction by acting as the PM’s main contact in all matters regarding ICON Central Laboratories’ (ICL) services, and act in an advisory role to those less experienced on the team.
 
These services include: proactive client care and partnership with key clients; providing direction of the Project Managers toward better internal and external customer satisfaction through early intervention, early risk assessments and voice of the customer realization; and finally assuring that the PM team is managing studies in accordance with Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) Guidances.
 
 
Responsibilities
  • Travel (approximately 20%) domestic and/or international.
  • Act as the PM’s main contact in all matters regarding central laboratory services
  • Monitor key successes / failures across the PMs you manage and ensure best practices are followed consistently.
  • Look for, identify, and remove obstacles that prevent Project Managers from hitting their goals, and escalate immediately when you cannot
  • Prepare for and attend regular client meetings at a governance and operational management level to represent all of ICL and bring issues, concerns and future development needs back into ICL for consideration and implementation; Attends regular Protocol Review Committee meetings for capabilities considerations and for resource planning purposes; Involvement in Proposal Updates.
  • Work with the BD Team and key Clients directly to build stronger relationships through listening to the voice of the customer at the client as well as communicating these needs to internal ICL interdepartmental service providers.
  • Draw from study management experience to recommend process improvements on best practices for communication and escalation and issue resolutionReview new or updated SOPs as they are published to ensure they remain relevant, current and are being followed.
  • Recommend policies, procedures and processes to ensure that a high level of QC and QA is maintained
  • Identify and mitigate risks at the customer and program level as well as assisting PMs in risk assessment for complex studies.
 
Requirements
  • Ability to remain composed and professional in stressful situations, performing effectively with shifting priorities, workload and external pressures.
  • Excellent Presentation Skills
  • Organizational Agility
  • Ability to work with, and maintain the confidentiality of customer proprietary information.
  • Mastery in following established processes and use of all PM tools
  • Knowledge and familiarity with the clinical trials industry.
  • Ability to successfully perform job functions with little or no supervision.
  • Ability to effectively apply learned principles to broader situations.
  • Proven ability to proactively manage a broad variety of clinical studies
  • Proven ability to utilize all resources and successfully navigate the organization for optimal study management
  • In depth proven experience working in a clinical laboratory, clinical trials, or customer management/account management role in a life sciences related organization*.
  • Prior relevant experience successfully performing the Project Management role in a service area serving clinical trials, such as IVRS, Clinical Supplies Packaging and Distribution, Medical Imaging, Data Management, or Electronic Data Capture.
  • Prior relevant experience mentoring, supervising or leading other staff members
  • BS/BA Science, Business or related Field - An alternative combination of experience, education, and training determined by management to be equivalent to the foregoing.
*LI-PW1
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