Outcomes Researcher

Outcomes Researcher - Ireland but will consider other countries in Europe - Office or home based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Mapi Research Trust is currently seeking a dynamic and experienced Outcomes Researcher to join our team!

Mapi Research Trust is an independent not-for-profit organization specialized in Clinical Outcome Assessment (COA) and Digital Health Technology (DHT) information and is part of the Commercialization and Outcomes group of ICON. https://mapi-trust.org//

We are seeking a dynamic and experienced Outcomes Researcher to join our team. This client-facing role will be responsible for leading strategic discussions and trainings related to the incorporation of digital measures and digital health technologies (DHTs) into clinical trial protocols using HumanFirst’s Atlas software solution. The ideal candidate will have a background in clinical research, prior experience with DHTs, with excellent communication skills and the ability to build and maintain strong client relationships. 

What you will be doing!

Client Engagement and Relationship Management

• Serve as the primary point of contact for clients regarding digital measures and DHTs 

• Build and maintain strong, long-term relationships with clients, ensuring their needs and expectations are met. 

• Alongside the Customer Experience team, conduct regular check-ins (i.e. 1:1 meetings, quarterly business reviews) with clients to assess satisfaction and address any concerns or feedback. 

Strategic Leadership

• Lead strategic calls and meetings with clients to discuss how to best apply digital measures and DHT to all therapeutic areas covered in the client’s portfolio.  

• Provide expert guidance on best practices, potential challenges, and solutions for incorporating DHTs into trial protocols. 

• Collaborate with internal teams, namely Customer Experience and Product, to develop and present tailored strategies that align with client goals and objectives. 

Training and Education

• Design and deliver comprehensive training sessions for clients on the use of digital health technologies in clinical trials. 

• Develop training materials, including presentations, manuals, and online resources, to support client education. 

• Stay up to date with the latest developments in digital health technologies and clinical trial methodologies to ensure training content is current and relevant. 

Deliverable Preparation  

• Triage and complete customer requests for new data on DHTs and pieces of evidence (i.e. peer reviewed papers, clinical trials, regulatory decisions) to be added to Atlas within agreed upon timelines 

Your Profile

• PhD in Life Sciences, Health Informatics, Biomedical Engineering, or a health elated field.  

• Minimum of 3 years of experience in clinical trials, digital health, or a related industry. 

• Proven experience in a client-facing role with a strong track record of managing client relationships and leading strategic initiatives. 

• In-depth knowledge of digital health technologies and their application in clinical trials. 

• Excellent communication, presentation, and interpersonal skills. 

• Strong problem-solving abilities, proactive approach to client needs and comfortable tolerating ambiguity.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply