JUMP TO CONTENT
Shortlist
search jobs Search

Our Culture Application Process Career Resources Our Mission & Values

Patient Recruitment Assistant

060412

About the role

This vacancy has now expired. Please click here to view live vacancies.
Direct to Patient Contact Assistant (DPC)
Location: Office based in Lexington, Kentucky
Mapi has recently been acquired by ICON. Mapi is adding a Direct to Patient Contact (DPC) Assistant to our team in Lexington, KY! This is a full-time, onsite position, and relocation assistance is not available.
The DPC Assistant will provide support services (logistical, technical and administrative) to the Direct to Patient Contact (DPC) project team all along the project, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. For each project, the Direct to Patient Contact Manager (DPCA) works under the technical and functional supervision of the dedicated Direct to Patient Contact Manager (DPCM).
Responsibilities:
  • Assist in setting up, maintaining and management of the archiving of the study master file related to DPC activity.
  • Provide project support for those involved in the study (DPCM, PD DPC, ...).
  • When applicable, assist in defining specifications of the project specific contact management database (content, status reports, ...); and follow the development of this database / develop it when applicable.
  • Update contact management databases and reports along the project, as appropriate and performs quality controls.
  • Assist in the creation of useful documents and plans to perform, manage and track DPC activities for assigned projects.
  • Perform logistical and administrative tasks, manage study material, documents printing and shipping.
  • Assist in training interviewers and perform regular quality controls.
  • Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
  • Ensure that all necessary documentation is provided and appropriately filed/archived (confidentiality agreements, training forms, etc...).
  • Update, quality control and dispatch DPC study status reports to the relevant project team (internal, client...).
  • Assist in managing fees and reimbursements (physicians, patients...) and ensure that payments (bank check or transfers) are issued, as appropriate for assigned projects.
Qualifications:
Education: High-school diploma and/or GED required.
Experience: Minimum one (1) year work experience within a medical office or administrative setting highly desired.
Proficiency with Microsoft Office Products (Word, Excel, Access, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
Clear and concise verbal and written communication skills
Excellent organizational skills and attention to detail
Good interpersonal relations and work effectively and cooperatively with others
Maintain a positive behaviour
Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

middle aged male wearing shirt
Francis' Journey back to ICON

Teaser label

Our People

Content type

Blogs

Publish date

03/26/2026

Summary

Why Francis returned to ICON: building a long-term career in clinical research Francis Kayamba is a Clinical Research Associate based in Johannesburg, South Africa. He first joined ICON in February

Teaser label

Francis Kayamba shares what drew him back to ICON and how the sponsor-embedded model works.

Read more
Lydia's Journey Back to ICON

Teaser label

Our People

Content type

Blogs

Publish date

03/24/2026

Summary

Career paths are rarely straightforward, especially in the fast moving world of clinical research. For many professionals, gaining experience across organisations can provide valuable perspectiv

Teaser label

Learn about Lydia's return to ICON and why she felt it was a natural choice.

Read more
Headshot image of male
Driving Trials Forward: Study Start-Up Leadership at ICON

Teaser label

Our People

Content type

Blogs

Publish date

03/16/2026

Summary

Driving Study Start-Up: James Pereira's Journey at ICON James Pereira's career in clinical research has been shaped by a single driving question: how do we get studies started faster? From his earl

Teaser label

Explore James Pereira's career in study start-up at ICON, leading global teams to accelerate patient access.

Read more
View all

Similar jobs at ICON

CRA II

Salary

Location

US, Blue Bell (ICON)

Department

Clinical Monitoring

Location

Chicago

Portland

Salt Lake City

Blue Bell

Remote Working

Remote or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate (Level II or Senior) to join our diverse and dynamic team. As a CRA II/Senior CRA at ICON, you will play a pivotal role in designing and analyzin

Reference

JR146246

Expiry date

01/01/0001

Meris Myers

Author

Meris Myers
Meris Myers

Author

Meris Myers
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Data Coordinator II

Salary

Location

Mexico, Mexico City

Location

Mexico City

Remote Working

Remote or Office

Business Area

ICON Strategic Solutions

Job Categories

Clinical Data Management

Job Type

Permanent

Description

We are currently seeking a Clinical Data Coordinator I to join our diverse and dynamic team. As a Clinical Data Coordinator at ICON, you will play a pivotal role in designing and analyzing clinical tr

Reference

JR146579

Expiry date

01/01/0001

Magda Obregon

Author

Magda Obregon
Magda Obregon

Author

Magda Obregon
Read more Shortlist Save this role
Read more Shortlist Save this role
Study Start Up Associate II (Providing support to North America)

Salary

Location

Brazil, Sao Paulo

Location

Sao Paulo

Mexico City

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Study Start Up

Job Type

Permanent

Description

We are currently seeking a Study Start Up Associate II (Site Activation Partner) to join our diverse and dynamic team. As a Study Start Up Associate II at ICON, you will play a pivotal role in leading

Reference

JR147946

Expiry date

01/01/0001

Elizabeth Davies

Author

Elizabeth Davies
Elizabeth Davies

Author

Elizabeth Davies
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Scientist

Salary

Location

US, Blue Bell (ICON)

Location

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Scientist

Job Type

Permanent

Description

We are currently seeking a Senior Clinical Scientist to join our diverse and dynamic team. As a Senior Clinical Scientist at ICON, you will play a pivotal role in designing and conducting clinical stu

Reference

JR146373

Expiry date

01/01/0001

Melissa Benner

Author

Melissa Benner
Melissa Benner

Author

Melissa Benner
Read more Shortlist Save this role
Read more Shortlist Save this role
Sr CRA

Salary

Location

US, Blue Bell (ICON)

Location

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team. As a Senior CRA at ICON Plc, you will play a critical role in overseeing and managing clinical

Reference

JR147945

Expiry date

01/01/0001

Kala Murphy

Author

Kala Murphy
Kala Murphy

Author

Kala Murphy
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Trial Specialist

Salary

Location

US, Blue Bell (ICON)

Location

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

We are currently seeking a Senior Site Management Associate to join our diverse and dynamic team. As a Senior Site Management Associate at ICON, you will play a critical role in overseeing site manage

Reference

JR147575

Expiry date

01/01/0001

Melissa Benner

Author

Melissa Benner
Melissa Benner

Author

Melissa Benner
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above