JUMP TO CONTENT
Shortlist
search jobs Search
About the role ICON and you Application Process Day in the life Who we are

Patient Recruitment Assistant

060412

About the role

This vacancy has now expired. Please click here to view live vacancies.
Direct to Patient Contact Assistant (DPC)
Location: Office based in Lexington, Kentucky
Mapi has recently been acquired by ICON. Mapi is adding a Direct to Patient Contact (DPC) Assistant to our team in Lexington, KY! This is a full-time, onsite position, and relocation assistance is not available.
The DPC Assistant will provide support services (logistical, technical and administrative) to the Direct to Patient Contact (DPC) project team all along the project, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. For each project, the Direct to Patient Contact Manager (DPCA) works under the technical and functional supervision of the dedicated Direct to Patient Contact Manager (DPCM).
Responsibilities:
  • Assist in setting up, maintaining and management of the archiving of the study master file related to DPC activity.
  • Provide project support for those involved in the study (DPCM, PD DPC, ...).
  • When applicable, assist in defining specifications of the project specific contact management database (content, status reports, ...); and follow the development of this database / develop it when applicable.
  • Update contact management databases and reports along the project, as appropriate and performs quality controls.
  • Assist in the creation of useful documents and plans to perform, manage and track DPC activities for assigned projects.
  • Perform logistical and administrative tasks, manage study material, documents printing and shipping.
  • Assist in training interviewers and perform regular quality controls.
  • Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
  • Ensure that all necessary documentation is provided and appropriately filed/archived (confidentiality agreements, training forms, etc...).
  • Update, quality control and dispatch DPC study status reports to the relevant project team (internal, client...).
  • Assist in managing fees and reimbursements (physicians, patients...) and ensure that payments (bank check or transfers) are issued, as appropriate for assigned projects.
Qualifications:
Education: High-school diploma and/or GED required.
Experience: Minimum one (1) year work experience within a medical office or administrative setting highly desired.
Proficiency with Microsoft Office Products (Word, Excel, Access, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
Clear and concise verbal and written communication skills
Excellent organizational skills and attention to detail
Good interpersonal relations and work effectively and cooperatively with others
Maintain a positive behaviour
Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

Female portrait
A Career in Patient Safety: Karina's Journey at ICON

Teaser label

Our People

Content type

Blogs

Publish date

11/14/2025

Summary

Karina Espinoza's Journey at ICON Karina Espinoza's career in pharmacovigilance didn't begin with a grand plan. It started with a practical problem during her final year of a PhD in epidemiology, a

Teaser label

Explore a pharmacovigilance career at ICON through Karina Espinoza's story.

Read more
Headshot of female
How Patient Impact Shapes Clinical Operations

Teaser label

Our People

Content type

Blogs

Publish date

11/13/2025

Summary

A Career Built on Patient Impact: Victoria DeVeaugh Geiss's Journey at ICON Victoria DeVeaugh Geiss has spent more than two decades in clinical research, and one thing has stayed constant throughout

Teaser label

Victoria DeVeaugh Geiss shares insights from 20+ years in the industry and why patients remain at the heart of her work.

Read more
Two medics at ICON clinical research clinic
The Strategic Role of Site Selection and Activation in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

10/28/2025

Summary

Precision at the Outset: The Strategic Role of Site Selection and Activation in Clinical Trials The success of any clinical trial begins well before the first patient is enrolled. Behind every sit

Teaser label

Explore the critical role of site selection and activation in clinical trials.

Read more
View all

Similar jobs at ICON

Senior Investigator Pricing Analyst

Salary

Location

France, Paris

Location

Paris

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Accounting & Finance

Job Type

Permanent

Description

We are currently seeking a Senior Investigator Pricing Analyst to join our diverse and dynamic team on a remote basis.You will work closely with Clinical Operations, the Contracts & Budget team, and o

Reference

JR134981

Expiry date

01/01/0001

Sophie Clarke

Author

Sophie Clarke
Sophie Clarke

Author

Sophie Clarke
Read more Shortlist Save this role
Read more Shortlist Save this role
Contract Analyst II

Salary

Location

Spain, Madrid

Location

Madrid

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Corporate Support

Job Type

Permanent

Description

We are currently seeking a Contract Analyst II to join our diverse and dynamic team. As a Contract Analyst II at ICON, you will play a pivotal role in designing and analyzing clinical trials, interpre

Reference

JR137704

Expiry date

01/01/0001

Lola Pombo

Author

Lola Pombo
Lola Pombo

Author

Lola Pombo
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Manager, Data & Applied Analytics

Salary

Location

Spain, Barcelona

Location

Frankfurt

Bucharest

Barcelona

Madrid

Reading

Mannheim

Remote Working

Office or Home

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

POSITION SUMMARYEnabling efficient resource forecasting via maintenance and evolution of FTE and cost algorithms to project future demand.Continuously improving FTE demand forecast accuracy by assessi

Reference

JR137307

Expiry date

01/01/0001

Jaroslav Polák

Author

Jaroslav Polák
Jaroslav Polák

Author

Jaroslav Polák
Read more Shortlist Save this role
Read more Shortlist Save this role
Adjudication Project Manager

Salary

Location

India, Bangalore

Department

Full Service - Medical Affairs & Pharmacovigilance

Location

Bangalore

Bengaluru

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Project Management

Job Type

Permanent

Description

What You Will Be Doing:• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance. • As a member of staff, the employee is expected to em

Reference

JR139136

Expiry date

01/01/0001

Archana Bakkiyarajan

Author

Archana Bakkiyarajan
Archana Bakkiyarajan

Author

Archana Bakkiyarajan
Read more Shortlist Save this role
Read more Shortlist Save this role
501904 Medical Science Liaison

Salary

Location

Colombia, Bogota

Location

Bogota

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Medical & Scientific Affairs

Job Type

Permanent

Description

We are currently seeking a Medical Science Liaison to join our diverse and dynamic team. As a Medical Science Liaison at ICON, you will serve as a key point of contact between our clinical teams and h

Reference

JR139007

Expiry date

01/01/0001

Magda Obregon

Author

Magda Obregon
Magda Obregon

Author

Magda Obregon
Read more Shortlist Save this role
Read more Shortlist Save this role
CRA I

Salary

Location

Italy, Milan

Location

Milan

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate to join our diverse and dynamic team at ICON Plc. As a key member of our research department, you will be responsible for overseeing and coordina

Reference

JR138549

Expiry date

01/01/0001

Mattia Carcangiu

Author

Mattia Carcangiu
Mattia Carcangiu

Author

Mattia Carcangiu
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above