Direct to Patient Contact Assistant (DPC)
Location: Office based in Lexington, Kentucky
Mapi has recently been acquired by ICON. Mapi is adding a Direct to Patient Contact (DPC) Assistant to our team in Lexington, KY! This is a full-time, onsite position, and relocation assistance is not available.
The DPC Assistant will provide support services (logistical, technical and administrative) to the Direct to Patient Contact (DPC) project team all along the project, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. For each project, the Direct to Patient Contact Manager (DPCA) works under the technical and functional supervision of the dedicated Direct to Patient Contact Manager (DPCM).
Responsibilities:
- Assist in setting up, maintaining and management of the archiving of the study master file related to DPC activity.
- Provide project support for those involved in the study (DPCM, PD DPC, ...).
- When applicable, assist in defining specifications of the project specific contact management database (content, status reports, ...); and follow the development of this database / develop it when applicable.
- Update contact management databases and reports along the project, as appropriate and performs quality controls.
- Assist in the creation of useful documents and plans to perform, manage and track DPC activities for assigned projects.
- Perform logistical and administrative tasks, manage study material, documents printing and shipping.
- Assist in training interviewers and perform regular quality controls.
- Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
- Ensure that all necessary documentation is provided and appropriately filed/archived (confidentiality agreements, training forms, etc...).
- Update, quality control and dispatch DPC study status reports to the relevant project team (internal, client...).
- Assist in managing fees and reimbursements (physicians, patients...) and ensure that payments (bank check or transfers) are issued, as appropriate for assigned projects.
Qualifications:
Education: High-school diploma and/or GED required.
Experience: Minimum one (1) year work experience within a medical office or administrative setting highly desired.
Proficiency with Microsoft Office Products (Word, Excel, Access, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
Clear and concise verbal and written communication skills
Excellent organizational skills and attention to detail
Good interpersonal relations and work effectively and cooperatively with others
Maintain a positive behaviour
Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.