JUMP TO CONTENT
Shortlist
search jobs Search

Our Culture Application Process Career Resources Our Mission & Values

Patient Recruitment Assistant

060412

About the role

This vacancy has now expired. Please click here to view live vacancies.
Direct to Patient Contact Assistant (DPC)
Location: Office based in Lexington, Kentucky
Mapi has recently been acquired by ICON. Mapi is adding a Direct to Patient Contact (DPC) Assistant to our team in Lexington, KY! This is a full-time, onsite position, and relocation assistance is not available.
The DPC Assistant will provide support services (logistical, technical and administrative) to the Direct to Patient Contact (DPC) project team all along the project, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. For each project, the Direct to Patient Contact Manager (DPCA) works under the technical and functional supervision of the dedicated Direct to Patient Contact Manager (DPCM).
Responsibilities:
  • Assist in setting up, maintaining and management of the archiving of the study master file related to DPC activity.
  • Provide project support for those involved in the study (DPCM, PD DPC, ...).
  • When applicable, assist in defining specifications of the project specific contact management database (content, status reports, ...); and follow the development of this database / develop it when applicable.
  • Update contact management databases and reports along the project, as appropriate and performs quality controls.
  • Assist in the creation of useful documents and plans to perform, manage and track DPC activities for assigned projects.
  • Perform logistical and administrative tasks, manage study material, documents printing and shipping.
  • Assist in training interviewers and perform regular quality controls.
  • Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
  • Ensure that all necessary documentation is provided and appropriately filed/archived (confidentiality agreements, training forms, etc...).
  • Update, quality control and dispatch DPC study status reports to the relevant project team (internal, client...).
  • Assist in managing fees and reimbursements (physicians, patients...) and ensure that payments (bank check or transfers) are issued, as appropriate for assigned projects.
Qualifications:
Education: High-school diploma and/or GED required.
Experience: Minimum one (1) year work experience within a medical office or administrative setting highly desired.
Proficiency with Microsoft Office Products (Word, Excel, Access, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
Clear and concise verbal and written communication skills
Excellent organizational skills and attention to detail
Good interpersonal relations and work effectively and cooperatively with others
Maintain a positive behaviour
Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

Headshot of male
Leading Through Change: Zhong Yao's Journey at ICON in China

Teaser label

Our People

Content type

Blogs

Publish date

12/10/2025

Summary

Zhong Yao's Journey at ICON Plc in China Zhong Yao's career in clinical research spans over two decades, with leadership roles across major CROs and a commitment to advancing healthcare in China.

Teaser label

From culture to collaboration, Zhong Yao explains how ICON China delivers quality clinical trials, and empowers local talent.

Read more
Two computer monitors with data graphs
How Data Moves Through a Clinical Trial

Teaser label

Industry

Content type

Blogs

Publish date

12/01/2025

Summary

How Data Moves Through a Clinical Trial Clinical research depends on one essential element: trustworthy data. Every safety decision, every statistical conclusion and every regulatory submission i

Teaser label

Discover how data flows through a clinical trial and learn where your skills could fit within clinical research.

Read more
Male and female auditing a manufacturing facility
Quality and Compliance - A Plain Language Guide

Teaser label

Industry

Content type

Blogs

Publish date

11/28/2025

Summary

Quality and Compliance for New Entrants:           A Plain Language Guide Quality and compliance can feel like dense subjects when you are entering clinical research for the first time. Many job

Teaser label

A clear, practical introduction to quality and compliance for those starting a career in clinical research.

Read more
View all

Similar jobs at ICON

Analytical Monitor

Salary

Location

South Africa, Johannesburg

Location

Johannesburg

Remote Working

Office or Home

Business Area

ICON Strategic Solutions

Job Categories

Clinical Data Management

Job Type

Permanent

Description

We are currently seeking an Analytical Monitor to join our growing client-dedicated team within Integrated Data Analytics & Reporting. As an Analytical Monitor at ICON, you will play a crucial role in

Reference

JR140413

Expiry date

01/01/0001

Read more Shortlist Save this role
Read more Shortlist Save this role
Lead Analytical Monitor

Salary

Location

South Africa, Johannesburg

Location

Johannesburg

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Data Management

Job Type

Permanent

Description

We are currently seeking an Analytical Monitor (Advanced Level) to join our dynamic and expanding client-dedicated Integrated Data Analytics & Reporting team. In this role, you will play a pivotal par

Reference

JR140398

Expiry date

01/01/0001

Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Statistical Programmer

Salary

Location

UK, Reading

Location

Sofia

Budapest

Warsaw

Bucharest

Johannesburg

Reading

Remote Working

Office or Home

Business Area

ICON Strategic Solutions

Job Categories

Clinical Programming

Job Type

Permanent

Description

We are currently seeking a Senior Statistical Programmer II to join our diverse and dynamic team. As a Senior Statistical Programmer II at ICON, you will play a vital role in the analysis and reportin

Reference

JR138485

Expiry date

01/01/0001

Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Pharmacovigilance Associate

Salary

Location

Bulgaria, Sofia

Location

Sofia

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Drug Safety

Job Type

Permanent

Description

We are currently seeking a Senior Pharmacovigilance Associate to join our diverse and dynamic team. As a Senior Pharmacovigilance Associate at ICON, you will be instrumental in ensuring the safety and

Reference

JR137976

Expiry date

01/01/0001

Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Data Engineer

Salary

Location

UK, Livingston

Location

Warsaw

Kenya

Livingston

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Programming

Job Type

Permanent

Description

As Clinical Data Engineer, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.In this role, you will lead the design, devel

Reference

JR136634

Expiry date

01/01/0001

Niki Scotto

Author

Niki Scotto
Niki Scotto

Author

Niki Scotto
Read more Shortlist Save this role
Read more Shortlist Save this role
Medical Coding Specialist II

Salary

Location

India, Bangalore

Location

Bangalore

Chennai

Trivandrum

Bengaluru

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Data Management

Job Type

Permanent

Description

We are currently seeking a Medical Coding Specialist II to join our diverse and dynamic team. As a Medical Coding Specialist II at ICON, you will be responsible for advanced coding of medical data wit

Reference

JR139920

Expiry date

01/01/0001

Moushami Roy

Author

Moushami Roy
Moushami Roy

Author

Moushami Roy
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above