JUMP TO CONTENT
Shortlist
search jobs Search

Our Culture Application Process Career Resources Our Mission & Values

Patient Recruitment Assistant

060412

About the role

This vacancy has now expired. Please click here to view live vacancies.
Direct to Patient Contact Assistant (DPC)
Location: Office based in Lexington, Kentucky
Mapi has recently been acquired by ICON. Mapi is adding a Direct to Patient Contact (DPC) Assistant to our team in Lexington, KY! This is a full-time, onsite position, and relocation assistance is not available.
The DPC Assistant will provide support services (logistical, technical and administrative) to the Direct to Patient Contact (DPC) project team all along the project, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. For each project, the Direct to Patient Contact Manager (DPCA) works under the technical and functional supervision of the dedicated Direct to Patient Contact Manager (DPCM).
Responsibilities:
  • Assist in setting up, maintaining and management of the archiving of the study master file related to DPC activity.
  • Provide project support for those involved in the study (DPCM, PD DPC, ...).
  • When applicable, assist in defining specifications of the project specific contact management database (content, status reports, ...); and follow the development of this database / develop it when applicable.
  • Update contact management databases and reports along the project, as appropriate and performs quality controls.
  • Assist in the creation of useful documents and plans to perform, manage and track DPC activities for assigned projects.
  • Perform logistical and administrative tasks, manage study material, documents printing and shipping.
  • Assist in training interviewers and perform regular quality controls.
  • Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
  • Ensure that all necessary documentation is provided and appropriately filed/archived (confidentiality agreements, training forms, etc...).
  • Update, quality control and dispatch DPC study status reports to the relevant project team (internal, client...).
  • Assist in managing fees and reimbursements (physicians, patients...) and ensure that payments (bank check or transfers) are issued, as appropriate for assigned projects.
Qualifications:
Education: High-school diploma and/or GED required.
Experience: Minimum one (1) year work experience within a medical office or administrative setting highly desired.
Proficiency with Microsoft Office Products (Word, Excel, Access, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
Clear and concise verbal and written communication skills
Excellent organizational skills and attention to detail
Good interpersonal relations and work effectively and cooperatively with others
Maintain a positive behaviour
Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

video job interview
Interviewing at ICON

Teaser label

Inside ICON

Content type

Blogs

Publish date

01/05/2026

Summary

Interviewing at ICON: What to Expect Applying for a new role can feel uncertain, particularly when recruitment processes use digital tools or assessments that may be unfamiliar. At ICON, we want ca

Teaser label

Learn what to expect when interviewing at ICON, and how hiring decisions are always made by people.

Read more
Job application note
Applying to ICON: How Workday’s ATS Works and How to Stand Out

Teaser label

Inside ICON

Content type

Blogs

Publish date

01/05/2026

Summary

What is an Applicant Tracking System (ATS)? An Applicant Tracking System (ATS) is software used by organisations to manage the recruitment process from job posting through to hiring. It acts as a

Teaser label

Learn how ICON uses Workday’s applicant tracking system (ATS), what recruiters see, and how to optimise your application.

Read more
Headshot of male
Leading Through Change: Zhong Yao's Journey at ICON in China

Teaser label

Our People

Content type

Blogs

Publish date

12/10/2025

Summary

Zhong Yao's Journey at ICON Plc in China Zhong Yao's career in clinical research spans over two decades, with leadership roles across major CROs and a commitment to advancing healthcare in China.

Teaser label

From culture to collaboration, Zhong Yao explains how ICON China delivers quality clinical trials, and empowers local talent.

Read more
View all

Similar jobs at ICON

Senior / Lead Clinical Data Coordinator

Salary

Location

Mexico, Mexico City

Location

Mexico City

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Data Management

Job Type

Permanent

Description

Lead/Senior Clinical Data CoordinatorThis is a hybrid role requiring 3 days in the office and 2 days working from home.Location: Mexico City - Insurgentes SurWhat you will be doing Create and maintain

Reference

JR142242

Expiry date

01/01/0001

Daniela Guerrero

Author

Daniela Guerrero
Daniela Guerrero

Author

Daniela Guerrero
Read more Shortlist Save this role
Read more Shortlist Save this role
Global Delivery Manager

Salary

Location

Bulgaria, Sofia

Location

Sofia

Prague

Budapest

Warsaw

Bucharest

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Technical Project Management

Non-Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Study Manager (CTM) to join our diverse and dynamic team. As a SDM at ICON, you will play a pivotal role in supporting the coordination and management of clinical trials, co

Reference

JR142264

Expiry date

01/01/0001

Tanzina Guerni

Author

Tanzina Guerni
Tanzina Guerni

Author

Tanzina Guerni
Read more Shortlist Save this role
Read more Shortlist Save this role
Site Budget and Contracts Specialist

Salary

Location

Romania, Bucharest

Location

Bucharest

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Corporate Support

Job Type

Permanent

Description

We are currently seeking an experienced Site Budget and Contract Specialist to join our diverse and dynamic FSP team in Romania.In this role, you will provide budget and contract negotiations, purchas

Reference

JR141755

Expiry date

01/01/0001

Dariusz Sternlicht

Author

Dariusz Sternlicht
Dariusz Sternlicht

Author

Dariusz Sternlicht
Read more Shortlist Save this role
Read more Shortlist Save this role
Medical Research Associate(Phlebotomist/Medical Assistant)- HOUSTON TX

Salary

Location

US, San Antonio, TX, IDS

Location

San Antonio

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinic

Job Type

Temporary Employee

Description

We are currently seeking a Medical Research Associate to join our diverse and dynamic team in Houston TX. As an MRA at ICON, you will support the design, execution, and management of clinical trials a

Reference

JR141576

Expiry date

01/01/0001

Stephanie Curran

Author

Stephanie Curran
Stephanie Curran

Author

Stephanie Curran
Read more Shortlist Save this role
Read more Shortlist Save this role
Medical Research Associate(Phlebotomist/Medical Assistant)- HOUSTON TX

Salary

Location

US, San Antonio, TX, IDS

Location

San Antonio

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinic

Job Type

Permanent

Description

We are currently seeking a Medical Research Associate to join our diverse and dynamic team in Houston TX. As an MRA at ICON, you will support the design, execution, and management of clinical trials a

Reference

JR141574

Expiry date

01/01/0001

Stephanie Curran

Author

Stephanie Curran
Stephanie Curran

Author

Stephanie Curran
Read more Shortlist Save this role
Read more Shortlist Save this role
Optometrist

Salary

Location

Johns Creek, GA

Location

Johns Creek, GA

Remote Working

Office Based

Business Area

ICON Strategic Solutions

Job Categories

Other

Job Type

Permanent

Description

We are currently seeking an Optometrist to join our diverse and dynamic team. As an Optometrist at ICON, you will apply optometric expertise in the conduct of clinical trials according to the sponsor'

Reference

JR141619

Expiry date

01/01/0001

Jamie Pruitt

Author

Jamie Pruitt
Jamie Pruitt

Author

Jamie Pruitt
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above