JUMP TO CONTENT
Shortlist
search jobs Search

Our Culture Application Process Career Resources Our Mission & Values

Patient Recruitment Assistant

060412

About the role

This vacancy has now expired. Please click here to view live vacancies.
Direct to Patient Contact Assistant (DPC)
Location: Office based in Lexington, Kentucky
Mapi has recently been acquired by ICON. Mapi is adding a Direct to Patient Contact (DPC) Assistant to our team in Lexington, KY! This is a full-time, onsite position, and relocation assistance is not available.
The DPC Assistant will provide support services (logistical, technical and administrative) to the Direct to Patient Contact (DPC) project team all along the project, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. For each project, the Direct to Patient Contact Manager (DPCA) works under the technical and functional supervision of the dedicated Direct to Patient Contact Manager (DPCM).
Responsibilities:
  • Assist in setting up, maintaining and management of the archiving of the study master file related to DPC activity.
  • Provide project support for those involved in the study (DPCM, PD DPC, ...).
  • When applicable, assist in defining specifications of the project specific contact management database (content, status reports, ...); and follow the development of this database / develop it when applicable.
  • Update contact management databases and reports along the project, as appropriate and performs quality controls.
  • Assist in the creation of useful documents and plans to perform, manage and track DPC activities for assigned projects.
  • Perform logistical and administrative tasks, manage study material, documents printing and shipping.
  • Assist in training interviewers and perform regular quality controls.
  • Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
  • Ensure that all necessary documentation is provided and appropriately filed/archived (confidentiality agreements, training forms, etc...).
  • Update, quality control and dispatch DPC study status reports to the relevant project team (internal, client...).
  • Assist in managing fees and reimbursements (physicians, patients...) and ensure that payments (bank check or transfers) are issued, as appropriate for assigned projects.
Qualifications:
Education: High-school diploma and/or GED required.
Experience: Minimum one (1) year work experience within a medical office or administrative setting highly desired.
Proficiency with Microsoft Office Products (Word, Excel, Access, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
Clear and concise verbal and written communication skills
Excellent organizational skills and attention to detail
Good interpersonal relations and work effectively and cooperatively with others
Maintain a positive behaviour
Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

video job interview
Interviewing at ICON

Teaser label

Inside ICON

Content type

Blogs

Publish date

01/05/2026

Summary

Interviewing at ICON: What to Expect Applying for a new role can feel uncertain, particularly when recruitment processes use digital tools or assessments that may be unfamiliar. At ICON, we want ca

Teaser label

Learn what to expect when interviewing at ICON, and how hiring decisions are always made by people.

Read more
Job application note
Applying to ICON: How Workday’s ATS Works and How to Stand Out

Teaser label

Inside ICON

Content type

Blogs

Publish date

01/05/2026

Summary

What is an Applicant Tracking System (ATS)? An Applicant Tracking System (ATS) is software used by organisations to manage the recruitment process from job posting through to hiring. It acts as a

Teaser label

Learn how ICON uses Workday’s applicant tracking system (ATS), what recruiters see, and how to optimise your application.

Read more
Headshot of male
Leading Through Change: Zhong Yao's Journey at ICON in China

Teaser label

Our People

Content type

Blogs

Publish date

12/10/2025

Summary

Zhong Yao's Journey at ICON Plc in China Zhong Yao's career in clinical research spans over two decades, with leadership roles across major CROs and a commitment to advancing healthcare in China.

Teaser label

From culture to collaboration, Zhong Yao explains how ICON China delivers quality clinical trials, and empowers local talent.

Read more
View all

Similar jobs at ICON

Lab Report Coordinator I

Salary

Location

India, Bangalore

Department

Full Service - Development & Commercialisation Solutions

Location

Bangalore

Bengaluru

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Data Management

Job Type

Permanent

Description

We are currently seeking a Lab Report Coordinator I to join our diverse and dynamic team. As a Lab Report Coordinator I at ICON, you will be responsible for coordinating the preparation, review, and d

Reference

JR140678

Expiry date

01/01/0001

Sunidhi Sinha

Author

Sunidhi Sinha
Sunidhi Sinha

Author

Sunidhi Sinha
Read more Shortlist Save this role
Read more Shortlist Save this role
Project Manager

Salary

Location

Brazil, Sao Paulo

Location

Sao Paulo

Remote Working

Office or Home

Business Area

ICON Strategic Solutions

Job Categories

Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Project Manager to join our diverse and dynamic team. As a Project Manager at ICON, you will be responsible for leading and coordinating project activities, ensuring that pr

Reference

JR142159

Expiry date

01/01/0001

Bruna Duarte

Author

Bruna Duarte
Bruna Duarte

Author

Bruna Duarte
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Packaging Technician - Second Shift

Salary

Location

West Point, PA

Location

West Point, PA

Remote Working

Office Based

Business Area

ICON Strategic Solutions

Job Categories

Project/ Program Management

Job Type

Permanent

Description

We are currently seeking a Project Associate to join our diverse and dynamic team. As a Clinical Packaging Technician Technician at ICON, you will play a pivotal role in providing key administrative s

Reference

JR141606

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Packaging Technician - First Shift

Salary

Location

West Point, PA

Location

West Point, PA

Remote Working

Office Based

Business Area

ICON Strategic Solutions

Job Categories

Project/ Program Management

Job Type

Permanent

Description

We are currently seeking a Clinical Packaging Technician to join our diverse and dynamic team. As a CPT at ICON, you will play a pivotal role in providing key administrative support in clinical operat

Reference

JR141510

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
Read more Shortlist Save this role
Trial Supply Manager

Salary

Location

US, Blue Bell (ICON)

Location

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Supplies

Job Type

Permanent

Description

We are currently seeking a Trial Supply Manager to join our diverse and dynamic team. As a TSM at ICON, you will play a vital role in managing the logistics and distribution of clinical trial supplies

Reference

JR141991

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Investigator Pricing Analyst

Salary

Location

Regional United States (PRA)

Location

Multiple US Locations

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Accounting & Finance

Job Type

Permanent

Description

We are currently seeking a Senior Pricing Analyst to join our diverse and dynamic team. As a Senior Pricing Analyst at ICON, you will be essential in developing and analyzing pricing strategies for cl

Reference

JR141121

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above