Senior Reporting Analyst

Are you an expert n metrics management with good eye for details? We are looking for a Sr Reporting Analyst who main focus would be metrics quality and delivery.

• Prepare, document and analyse the operational performance metrics that are used for the Strategic Account             (SAT) Metrics, to establish one global standard across all metric reports used for SAT;
• Prepare and analyse the SAT metrics dashboard, in collaboration with the Operations Directors and Finance GBS;
• Collaborate with all stakeholders of the EMT Dashboard to gather the required metrics on a monthly basis and to be compliant with the required level of quality;
• Establish the EMT Dashboard on a monthly basis in accordance with the EMT meeting schedule;
• Collaborate with all stakeholders of the ILT Metrics to gather the required metrics on a monthly basis and to be compliant with the required level of quality;
• Circulate the ILT Metrics on a monthly basis in accordance with the required schedule set out by the Director Metrics and Reporting in ICON;
• Work with the Operations Directors to make metric dashboards available to them – if applicable, which will allow for a routine check on metrics and performance in a standard that suits the applicable SAT programs;
• Drive the coordination of the Operations Metrics Dashboard. Work with the Operations Directors and other stakeholders to ensure the Operations Metrics Dashboard is updated on a monthly basis with a standard set of metrics;
• Liaise with the Operations Directors to understand the presentation of these Operations Metrics on the Operations Metrics Dashboard;
• Collaborate with the Directors of other DOCS divisions to manage the metrics requirements for their groups;
• Oversee the data quality of the Key Fields in OMNI, including the parent company structure in place. Agree with Recruitment, Operations and Finance to ensure data quality;
• Standardize the use of metric dashboard across divisions, where possible;
• Prepare and manage oversight of other relevant (metric) trackers within DOCS, including but not limited to: the Bench tracker, Retention trackers, DOCS total and CPC Attrition trackers, etc.

• Perform an SAT Financial trend analysis across all SAT accounts, to identify trends in margin fluctuations and root causes in order to influence division wide corrective actions where needed;
• Oversee the Accounts Receivable interface regarding OMNI issues, e.g. ensure suitable training for Operations Managers;
• Collaborate with Finance to eliminate the monthly outstanding Aged Freelancer accruals;

• Oversee the coordination of the monthly SAT Metric meetings and ensure the relevant stakeholders are present;
• Oversee the coordination of the account specific (bi-)monthly Operations Metric meetings;
• Organise the weekly CPC bench meeting and collate relevant information/input;
• Circulate global communications from the Communications Hub when required;
• Establish an up-to-date DOCS page on MyICON;
• Establish an up-to-date CPC General Information page on MyICON.

• Perform an active role as the link between the OMNI Support team and DOCS Operations;
• Oversee the parent company structure in OMNI;
• Contribute to the alignment of data quality between OMNI and Workday, e.g. resources match, vacation days match, etc.;
• Oversee the data quality of the set Key Fields, e.g. placement status accuracy, candidate status accuracy, program identifiers, etc.

• Coordinate/manage relevant cross functional projects within DOCS when required;
• Oversee and coordinate the CPC Salary Increase Requests process;
• Collaborate with BD to develop a standard set of metric slides used for RFP’s
• Any other tasks deemed necessary as assigned.