Sr Client Services Associate, PCS

Sr Client Services Associate role within the Client Management team,
Language Services

This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages? Are you interested in coordinating clinical translation & linguistic validation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.

We currently have an opportunity for a Sr Client Services Associate, a client-facing role, office (Raleigh office, NC) or remotely based. As the client's main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.

As a Sr Client Services Associate, you will be asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning) coordinating with internal teams and with external parties.

You will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.

Our Language Services team is part of our Commercialization and Outcomes group with offices based in France, Spain, UK, US and Korea. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.

To succeed you will need:

• Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,
• Experience in client services and/or in the translation industry,
• Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus
• Process-driven and strong attention to detail with superior organizational skills
• Strong team player
• Experience in managing multiple, varied tasks simultaneously and independently
• MS Office Suite

• Ensure delivery of finished product at the expected level of quality within the set timelines
• Administrative follow-up of the projects from launch to finalization

• Self-motivated and comfortable working both independently and as part of a team

Benefits of working at ICON

This is a permanent, full time position. The salary is competitive and negotiable depending on qualifications and experience. We offer a competitive benefits package to the successful candidate including private health and an attractive pension plan.

What's Next?

Following your application, you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.