Senior Manager, Sales Operation - US / Remote
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Job Description Summary
The Manager of Global Sales Operations serves as the primary manager and administrator for sales data generation and tracking, sales pipeline management, and Commercial budget management. The role aims to ensure that the sales management/operating function is efficiently managed and sales information is precisely and uniformly reported to the ICON C-suite, ILT, and CLT.
This role is responsible for managing the weekly and monthly sales reporting needs across the organization and may also assist as needed with the maintenance of the ICON Business Development Incentive Compensation Plan.
Responsibilities:
Manage the creation and continued enhancing of service area forecasts for Commercial and Operational leadership.
Manage the completion of the weekly and quarterly sales performance by Service Area.
Manage Commercial current quarter and YTD results against applicable targets.
Assist with the quarterly close process, which includes the board presentation and investor call materials.
Assist as needed with the management of the ICON Business Development Incentive Compensation Plan calculations.
Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Demonstrate leadership, teamwork, energy, responsiveness, decision-making, and effectiveness.
Other duties, related to this position, may be assigned.
Travel (approximately 5%) domestic and/or international.
Education/Experience:
Bachelor’s Degree, or local equivalent, in related field or equivalent experience
Relevant experience in a finance setting with progressive increases in responsibility and leadership
Solid understanding of accounting principles combined with a business focus
Pharmaceutical/biotech experience is preferred
Ideally a fluent understanding of key aspects of clinical research, including program design, program management, metrics, and pricing
Ability to interact with senior executives; capability to think strategically, solve problems, understand needs and develop solutions and presentations to resolve them
Knowledge/Skills:
The ideal candidate will be comfortable working with large data sets and transforming data into information
Excellent working knowledge of MS office package, in particular Excel with ability to manipulate and draw meaningful analysis and actions from data
Excellent presentation and communication skills (written and oral) with the ability to inspire confidence, PowerPoint an advantage
Ability to interact with and influence a variety of personnel across the organization
Must have the ability to work effectively in a matrix environment; can work through ambiguity and create alignment across multi-disciplinary teams
Ability to navigate uncertainty and apply structured thinking and decision-making frameworks to complex business questions
Commercially astute individual with a proven ability to understand and solve problems
Demonstrates strong willingness to collaborate and ability to be a strategic thought partner
Very strong focus on accuracy and quality of information provided; attention to detail
Ability to frame critical business questions, identify information needs to answer those questions, and determine where to best search for information sources
Fluency in English as well as excellent organizational skills with the ability to plan and manage projects/ deliverables on time
A confident, decisive person with strong interpersonal skills
Proven ability to challenge the status quo and drive improvement initiatives
Adaptive and flexible individual with experience working in a fast paced services environment
Ability to switch between micro and macro view
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
