Sr Mgr, Project Operations

Sr Manager, Project Operations

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

We are looking for passionate, resilient, and inspiring individuals to join our team. As the Sr Manager, Project Operations, you will support the Global Head, Business Operations, to manage the operational program within SRS, focusing specifically on program management, project management, and proposal development.

The Role:

Develop/enhance/oversee the program/processes/systems for management of SRS projects. May include development of procedures, tools, and training of staff, covering the following activities:

• Project coordination/management
• Project scheduling, coordination, and management
• Budget analysis, tracking, maintenance, and resolution
• Resource management
• Audit plan development, where applicable
• Deliverable input, development, review, and finalization

Oversee execution and reporting of projects to ensure their conduct in a cost-effective manner, meeting client expectations and in adherence with ICON KPIs and costs.

• Function as a key, senior level liaison for ICON with clients, as appropriate.
• Potentially provide leadership and effective management of a team of project managers.

Execute processes related to proposal development within SRS, assuring relevance to SRS's unique business needs, including:

• Scope and Assumption development
• Budgeting
• Timelines
• Client-specific issues
• Preparation for and attendance at bid defense meetings

Oversee/manage subcontractor and vendor resources. Potentially coordinate specific programs in support of SRS department leads, e.g. Good Clinical Practices auditing and support. Other operational duties as assigned, potentially including:

• Process mapping
• Training development
• Client workshop coordination and execution

What you need:

• A minimum of a Bachelor's degree in a quality, scientific discipline, or health-related field or combination of education and experience.
• At least 15 years' experience in an operational role within the medical/clinical research, pharmaceutical, medical device, biotechnology, or consulting industry, demonstrating increasing roles of responsibility.
• Advanced expertise in all phases of project management, including proposal development, project execution, and associated tools.
• Experience in his/her area of regulatory and organizational environment, including client needs and expectations relating to the consulting industry and its applicable client industries.
• Experience working with ISO, FDA, Health Canada, and/or EMA requirements.
• Proficient in the use of computer software to include Microsoft Office Products (Word, Excel, PowerPoint, Outlook, Visio), Adobe Acrobat, etc.
• Collaborative team player with the ability to evaluate challenging organizational issues and identify creative solutions.
• Detail-oriented; excellent organizational, communication (both written and verbal), teaching, and interpersonal skills.
• Demonstrated ability to build and maintain productive alliances and partnerships with internal and external customers.
• Ability to apply problem-solving skills in situations of conflict or resource constraints.
• Open-minded; demonstrated self-initiative; proactive; strong negotiation and diplomatic skills.
• For non-English native speakers: Fluency in written and proficiency in spoken English.