Study Manager

Study Manager

The Study Manager's primary responsibility is to coordinate and manage all Symphony-contracted services in assigned study(s), providing quality service, and exceeding the expectations of our customers. The Study Manager manages the key relationships and communication among all internal and external stakeholders involved in a study, keeping all stakeholders informed in a timely and professional manner about the progress and key events with the study. The Study Manager is expected to accurately identify issues and creatively resolve problems while correcting processes as needed.

Essential Duties

Coordinate, administer and document all study management activities to include:

o Maintain and adhere to study project plans and timelines

o Train subcontracted resources, country study managers, nurses or other clinicians

o Provide support and guidance for subcontracted resources, including routine

teleconferences to review progress to timelines, issue management, and information

sharing

o Contact country study managers and/or clinicians to ensure visits are scheduled and have occurred per the required timelines

o Review study documentation to ensure completeness, accuracy and timeliness

o Seek or correct documentation, as needed

o Ensure CRM is updated, reports are reviewed and provided to the appropriate

stakeholders timely and according to expected timelines

o Solicit information to support inquiries from all stakeholders

o Support all internal and external team members in their efforts to support the study

o Assist in training new team members

* Ensure Symphony is providing quality service

* Act as the liaison between the sponsor, CRO, investigative site staff, laboratory, pharmacy and other internal and external personnel as the study requires

* Represent Symphony effectively and professionally in project calls, webinars, teleconferences and meetings

* Recognize sensitive issues and manage them effectively; escalate up when need assistance

* Comply with ICH/GCP, IATA, HIPAA and other appropriate regulations, policies and procedures

* Ensure that contracted study visits are completed on schedule, documentation is timely, complete and accurate and lab samples are evaluable

• Provide support and oversight for project financials and forecasting

* Perform other duties as assigned

Education and Experience

* Bachelors Degree (preferably in the life sciences or healthcare field) or 10 years' industry

experience

* Minimum 4 years CRA/Study Coordinator or related experience required

* Homecare experience preferred

* Knowledge of clinical trial terminology and practices highly desirable

* Some leadership experience

* Training external and internal team members