Study Support Assistant - Bloemfontein

As a Study Support Assistant, based in Bloemfontein, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

• Provide comprehensive administrative support to the Study team, including document preparation, coordination, filing, and correspondence handling.
• Assist with regulatory and ethics committee submissions by compiling, verifying, and tracking essential documents, and coordinating dispatch and translations when needed.
• Support scheduling of subject visits, exams, and study-related procedures in collaboration with site teams and subcontracted facilities.
• Maintain and update tracking systems (ICON/Sponsor CTMS) for study documentation and submission progress.
• Set up and manage department electronic filing systems and support meeting coordination and material preparation.
• Provide assistance with transcription of source data into EDC/CRF and help address queries within expected timelines under the supervision of the site team.
• Support timely resolution of open action items at the research site in coordination with the Principal Investigator.
• Assist with coordination of payments to Competent Authorities, Ethics Committees, and other relevant entities.
• Demonstrate knowledge of GCP/ICH guidelines and apply ICON SOPs and work instructions in daily responsibilities.
• Contribute to a culture of process improvement and operational excellence.

What You Need to Succeed

• High school diploma or local equivalent; a background in healthcare, life sciences, or research is an advantage.
• Previous experience in a clinical research support role.
• Strong administrative, organizational, and time management skills with meticulous attention to detail.
• Proficiency in English, both written and verbal, with the ability to tailor communication to different audiences.
• Competency in using IT systems, spreadsheets, and digital tools relevant to clinical research.
• Ability to work independently with some managerial oversight and collaborate effectively with site staff and cross-functional teams.
• Based in Bloemfontein.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

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Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.