Team Lead, PCS

Manager PCS

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Manager’s primary responsibilities are managing business growth and development of staf in their respective department. This involves the oversight of the functional team’s portfolio including resource allocation, process and technology needs assessment and development, expanding service-area scope of services and client base, and participating in the internal management of the company. The Manager will guide staff development through identifying skill needs, delegating tasks appropriately and motivating project staff to provide outstanding client service and high quality deliverables.

General
• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. 
• *Travel (approximately 15%) domestic and/or international.
Strategic
• *Actively supports the growth and integration of service areas with PCS. 
• *Responsible for the development and the driving of continuous improvement initiatives within the department.
• *Ensures the development, communication, and execution of functional  processes in a manner consistent with the framework of the department
• *Responsible for the human resource management activities including maintenance of proper staffing levels, resource optimization, attainment of individual and team goals, employee relations, mentoring, talent/career development, and rewards/recognition based on achievement of goals.
• *Ensures resources are shared dynamically to meet the demands (internal and external) of specific areas within the department
• *Leads, inspires and ensures appropriate ownership and accountability in a global, often virtual, environment
• *Proactively and independently expands knowledge base on constantly evolving industry-related trends, news and best practices 
• *Continually cultivates, develops and maintains positive business relationships with other functional teams and departments within ICON
• Responsible for teams’ alignment and support of sales efforts
Functional
• *Develops staff through training and coaching opportunities and by creating and maintaining methodologies, tools, training manuals, and checklists to improve the department’s processes and overall business organization
• Proactively communicates department’s objectives and results with clients, leadership team and all functional partners
• Represents department at internal and external meetings and strategy review presentations/overviews as appropriate
• Facilitates identification and resolution of project issues; aides in the development of CAPA responses as-needed
• *Monitors and tracks project team’s deliveries in accordance with timelines, product quality, timeliness and professionalism 
• Such other duties and tasks as are allocated to you at the reasonable discretion of the Company.
• Responsible for ensuring compliance with all relevant SOPs, policies and procedures.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply