Associate Outcomes Researcher, Mapi Research Trust

Associate Outcomes Researcher - Bulgaria (other EMEA countries will be considered)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Mapi Research Trust is currently seeking an Associate Outcomes Researcher to join our team!

Mapi Research Trust is an independent not-for-profit organization specialized in Clinical Outcome Assessment (COA) information and is part of the Commercialization and Outcomes group of ICON.

We are dedicated to improving patients’ quality of life by facilitating access to COA information by collecting, storing, analyzing and distributing information to the entire scientific community in the service of incorporating the patient's voice into every step of the development process of new treatments. Mapi Research Trust represents authors of COA, distributes, and licenses over 500 questionnaires.  https://mapi-trust.org//

We are looking for passionate, resilient, and inspiring individuals to join our team.  You will be joining the Targeted Literature Review team, in charge of answering clients’ scientific customized requests about COAs.  You will have experience of applied research in an academic, health or commercial environment, and will have strong interest in, literature review and interpretation of results.   Applicants must be able to demonstrate drive, passion, great attention to details, empathy, be comfortable managing a variety of tasks at one time, and have excellent reporting and communication skills.

Overview of the Role 

• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs
• Be the key contact for assigned clients and perform regular operational follow-up meetings to ensure clients satisfaction
• Qualify client needs, lead proposals based on a client idea or RFP, leads projects against timelines and budgets. Anticipate project risks.  Proactively develop and execute mitigating strategies effectively as required.
• Perform literature review projects including preparation of deliverables, literature and internet searches
• Proactively and independently expands knowledge base on department-specific related research methods
• Lead meetings with internal and external clients on operational topics (by conference call or face to face meeting)
• Ensure delivery of finished product at the expected level of quality within the set timelines
• Responsible for administrative follow-up of the projects from launch to finalization
• Maintains awareness of the pharma/biotech/medical device industry landscape as it relates to outcomes research-related trends and challenges
• Performs other duties and tasks as are allocated at the reasonable discretion of the Company
• Supports MRT projects on a variety of research-related tasks or with limited scope of scientific expertise and financial tracking
• Supports other project activities as needed

The ideal candidate will possess:

• PhD in Life Sciences
• Minimum of 4 years’ professional experience in academic or industry environment
• Understanding of scientific research methods and processes
• Strong communication skills written and orally
• Well-developed written and oral communication skills including fluent English written and spoken
• Accuracy and attention to detail
• Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
• Self-motivated and comfortable working both independently and as part of a team

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply