Business Operations Associate - Payment Specialist

Payment specialist, Beijing or Shanghai, Office based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Senior Investigator Payment Coordinator to join our diverse and dynamic team. As a Senior Investigator Payment Coordinator at ICON, you will play a critical role in overseeing and managing the payment processes for clinical trial investigators. Your efforts will ensure the accurate and timely disbursement of payments, streamline financial operations, and support the efficient execution of research studies.

What You Will Be Doing:

• Coordinating and overseeing all aspects of investigator payments, including processing, tracking, and reconciling payment transactions.
• Collaborating with clinical trial managers, finance teams, and external partners to ensure compliance with payment agreements and regulatory requirements.
• Developing and maintaining comprehensive payment records and documentation to ensure accuracy and adherence to internal policies and external standards.
• Addressing and resolving any payment-related issues or discrepancies through detailed investigation and communication with relevant stakeholders.
• Implementing process improvements and best practices to enhance the efficiency and effectiveness of the payment management system.

Your Profile:

• Degree in Finance, Accounting, Business Administration, or a related field; experience or certifications in clinical trial payments or financial management are a plus.
• Extensive experience in financial coordination or payment processing, with a strong understanding of clinical research financial practices.
• Demonstrated ability to manage payment processes, maintain detailed records, and ensure accuracy in financial transactions.
• Strong problem-solving skills, with experience in addressing and resolving payment discrepancies and issues.
• Excellent communication and organizational skills, with the ability to work effectively with cross-functional teams and provide support to investigators and stakeholders.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply