Client Services Associate
TA Business Partner
- Full Service Division
About the role
This vacancy has now expired. Please see similar roles below...
- Management of information requests via ePROVIDE™ platform or e-mail or phone
- Ensure the administrative follow-up of requests from launch to the drafting and follow-up of invoices, cost, and budgetary follow-up, as well as tracking work time and all relevant information in the system
- Coordinate with Accounting department to ensure proper processing of invoices and payment
- Capitalization of the information in the appropriate tools
- Be able to describe to clients company products and services in an effort to maintain and expand the current and prospective client base
- Participation in meeting with clients on operational topics (by conference call or face to face meeting)
- Participation in the improvement of the Quality Assurance System
- Participation in the continuous improvement of the Information Support processes
- Participation in training program for new Customer Relations Specialist
- Completing other appropriate duties, as assigned by the manager, which require similar skills in accordance with business needs and common sense
- BAC + 2 – Excellent computer skills (word, excel, powerpoint, outlook…) et Internet
- Work experience : minimum 1 year in field of client relation and/or information search
- Fluency in French and English
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- Excellent ability to qualify and formulate the client need and requirement
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
Inside ICONContent type
BlogsPublish date
04/18/2024
Summary
Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis
Teaser label
IndustryContent type
BlogsPublish date
04/18/2024
Summary
Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials
Teaser label
IndustryContent type
BlogsPublish date
04/12/2024
Summary
Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ
Who we are
Similar jobs at ICON
Salary
Location
Japan
Department
Regulatory, Drug Safety/ Quality Assurance & Other roles
Location
Japan
Business Area
ICON Strategic Solutions
Job Categories
Drug Safety
Job Type
Permanent
Description
・成長性の高い両社の統合により、世界で1-2位を争う規模のグローバルCRO(世界で40,500名規模、日本で1,000名規模)に拡大・補完的な統合にもとづく、クライアントポートフォリオの多様化がもたらす本格的なスケールメリットの実現 ・さまざまな疾患領域への深い知識をはじめとする、両社が育んできた強みを活かした幅広い/質の高いソリューションの提供・最先端のテクノロジーに、スケールメリットが加わるこ
Reference
2024-109906
Expiry date
01/01/0001
Author
Daiki MatsumotoAuthor
Daiki MatsumotoSalary
Location
UK, Reading
Location
Sofia
Prague
Budapest
Dublin
Warsaw
Lisbon
Bucharest
Johannesburg
Barcelona
Madrid
Edinburgh
Reading
Warwickshire
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Patient Recruitment
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It
Reference
JR117762
Expiry date
01/01/0001
Author
Hajni HowardAuthor
Hajni HowardSalary
Location
Colombia
Department
Clinical Monitoring
Location
Colombia
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109736
Expiry date
01/01/0001
Author
Magda ObregonAuthor
Magda ObregonSalary
Location
US, Winston-Salem, NC 27103
Location
Winston-Salem
Business Area
ICON Full Service & Corporate Support
Job Categories
Nursing
Job Type
Contractor
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR118118
Expiry date
01/01/0001
Author
Mitzi OvertonAuthor
Mitzi OvertonSalary
Location
US, Winston-Salem, NC 27103
Location
Winston-Salem
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Research In-Home Services
Clinic
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR117595
Expiry date
01/01/0001
Author
Mitzi OvertonAuthor
Mitzi OvertonSalary
Location
US, Blue Bell (ICON)
Department
Full Service - Development & Commercialisation Solutions
Location
Blue Bell
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Intern
Job Type
Intern
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It
Reference
JR116869
Expiry date
01/01/0001
Author
Jasmine GarciaAuthor
Jasmine Garcia