Client Services Specialist (Laboratory) - 11a-730p
About the role
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- Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
- Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
- Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
- Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.
- Order supplies/kits for sites as per Sponsor, CRA, or site request.
- Any other relevant task assigned by management.
- You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor's Degree in a Science related field.
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
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