JUMP TO CONTENT

Client Services Specialist (Laboratory) - 11a-730p

JR063663

About the role

This vacancy has now expired. Please click here to view live vacancies.

Site Services Specialist
Location: Farmingdale, NY
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Working within a highly qualified team our Site Services Specialist will assist in the day-to-day monitoring of clinical studies in respect to ICON Laboratory Services.
Overview of the Role
  • Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
  • Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
  • Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
  • Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
  • Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.
  • Order supplies/kits for sites as per Sponsor, CRA, or site request.
  • Any other relevant task assigned by management.
Role Requirements
  • You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor's Degree in a Science related field.
Benefits of Working in ICON
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
What's Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

female pharmacist selecting medicine
Careers in Pharmacovigilance: Opportunities in Patient Safety and Drug Development

Teaser label

Industry

Content type

Blogs

Publish date

08/25/2025

Summary

Careers in Pharmacovigilance Pharmacovigilance, also known as drug safety, is one of the most important pillars of modern medicine. It ensures that once a medicine is developed, tested, and appro

Teaser label

Learn the skills that open doors to a career in drug safety and development.

Read more
Headshot of female
Leadership in Mexico: Karen Hahn’s Journey at ICON

Teaser label

Our People

Content type

Blogs

Publish date

08/14/2025

Summary

A Leader’s Journey: Karen Hahn on Growth, Culture and the Future of ICON Mexico Karen Hahn’s career at ICON has unfolded over more than 15 years, shaped not by a rigid plan, but by openness to ch

Teaser label

Over 15 years, Karen Hahn has grown alongside ICON Mexico - from a team of 40 in 2010 to over 2,000 today.

Read more
Headshot of female
Building a Career at ICON: Susie's journey from HR Analyst to Senior VP

Teaser label

Inside ICON

Content type

Blogs

Publish date

08/07/2025

Summary

Building a Career at ICON: A Conversation with Susie McEvoy, Senior VP of HR At ICON, career journeys are rarely linear – and Susie McEvoy’s story is a powerful example of that. From joining as a

Teaser label

Discover how Susie built a successful career at ICON, progressing from HR Analyst to Senior Vice President.

Read more
View all

Similar jobs at ICON

CRA I

Salary

Location

Italy, Milan

Location

Milan

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate to join our diverse and dynamic team at ICON Plc. As a key member of our research department, you will be responsible for overseeing and coordina

Reference

JR134863

Expiry date

01/01/0001

Mattia Carcangiu Read more Shortlist Save this role
Clinical Research Associate (CRA) - sponsor dedicated - German language skills

Salary

Location

Switzerland, Zurich

Location

Zurich

Remote Working

Office or Home

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate II to join our diverse and dynamic team. As a Clinical Research Associate II at ICON, you will play a pivotal role in designing and analyzing cli

Reference

JR134852

Expiry date

01/01/0001

Roxana Rosca

Author

Roxana Rosca
Read more Shortlist Save this role
Senior Project Manager

Salary

Location

Netherlands, Utrecht, Zen

Location

Utrecht

Remote Working

Office or Home

Business Area

ICON Strategic Solutions

Job Categories

Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Senior Project Manager to join our diverse and dynamic team. As a Senior Project Manager at ICON, you will be responsible for leading and managing projects, ensuring success

Reference

JR134596

Expiry date

01/01/0001

Iris Brouwer

Author

Iris Brouwer
Read more Shortlist Save this role
Quality Assurance Auditor I

Salary

Location

Bulgaria, Sofia

Department

Full Service - Quality Assurance

Location

Sofia

Warsaw

Johannesburg

Gdansk

Remote Working

Office or Home

Business Area

ICON Full Service & Corporate Support

Job Categories

Quality Assurance

Job Type

Permanent

Description

The opportunity:Working in the GRC Compliance team managing quality issues, including supporting operations in the Root Cause Analysis (RCA) and CAPA plan preparation. Other duties include managing Se

Reference

JR132935

Expiry date

01/01/0001

Maya Katsarska Read more Shortlist Save this role
CRA I

Salary

Location

Italy, Milan

Location

Milan

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate to join our diverse and dynamic team at ICON Plc. As a key member of our research department, you will be responsible for overseeing and coordina

Reference

JR134857

Expiry date

01/01/0001

Mattia Carcangiu Read more Shortlist Save this role
Configuration & QC Specialist I

Salary

Location

Bulgaria, Sofia

Department

Full Service - Development & Commercialisation Solutions

Location

Sofia

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Laboratory

Job Type

Permanent

Description

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech

Reference

JR133169

Expiry date

01/01/0001

James Smith

Author

James Smith
James Smith

Author

James Smith
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above