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Client Services Specialist (Laboratory) - 11a-730p

JR063663

About the role

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Site Services Specialist
Location: Farmingdale, NY
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Working within a highly qualified team our Site Services Specialist will assist in the day-to-day monitoring of clinical studies in respect to ICON Laboratory Services.
Overview of the Role
  • Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
  • Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
  • Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
  • Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
  • Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.
  • Order supplies/kits for sites as per Sponsor, CRA, or site request.
  • Any other relevant task assigned by management.
Role Requirements
  • You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor's Degree in a Science related field.
Benefits of Working in ICON
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
What's Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
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