JUMP TO CONTENT

Client Services Specialist (Laboratory) - 11a-730p

JR063663

About the role

This vacancy has now expired. Please click here to view live vacancies.

Site Services Specialist
Location: Farmingdale, NY
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Working within a highly qualified team our Site Services Specialist will assist in the day-to-day monitoring of clinical studies in respect to ICON Laboratory Services.
Overview of the Role
  • Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
  • Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
  • Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
  • Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
  • Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.
  • Order supplies/kits for sites as per Sponsor, CRA, or site request.
  • Any other relevant task assigned by management.
Role Requirements
  • You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor's Degree in a Science related field.
Benefits of Working in ICON
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
What's Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
List #1

Day in the life

Nurse and patient
Understanding Roles in a Clinical Trial: Sponsors, CROs, and Sites

Teaser label

Industry

Content type

Blogs

Publish date

02/16/2026

Summary

What Sponsors, CROs, and Sites Each Do Clinical research brings together many organisations, each with a specific role in delivering a clinical trial. For those new to the industry, the relationsh

Teaser label

Learn how clinical trials are delivered by understanding the roles of sponsors, CROs, and sites.

Read more
Key skills that make candidates successful in FSP roles

Teaser label

Industry

Content type

Blogs

Publish date

02/16/2026

Summary

Functional Service Provision (FSP), also known as sponsor-embedded delivery, is a core part of how modern clinical research is delivered. At ICON Strategic Solutions, our teams work as an extens

Teaser label

In this blog, we outline the key skills and attributes that help professionals thrive in FSP environments and build long term careers in sponsor-embedded roles.

Read more
Headshot of female
From Lab Bench to Program Leadership: Sinéad McKeon's Career at ICON

Teaser label

Our People

Content type

Blogs

Publish date

02/05/2026

Summary

Building expertise through diverse roles and continuous learning Sinéad McKeon's career at ICON demonstrates how scientific training can evolve into strategic leadership. Now a Senior Manager in Lab

Teaser label

Discover how a career can evolve from hands on lab work to program management in this interview with Sinéad McKeon.

Read more
View all

Similar jobs at ICON

Senior Pharmacovigilance Associate

Salary

Location

Philippines, Manila

Location

Manila

Remote Working

Hybrid

Business Area

ICON Strategic Solutions

Job Categories

Drug Safety

Job Type

Permanent

Description

We are currently seeking a Senior Pharmacovigilance Associate to join our diverse and dynamic team. As a Senior Pharmacovigilance Associate at ICON, you will play a pivotal role in overseeing the medi

Reference

JR139861

Expiry date

01/01/0001

Maria Clare

Author

Maria Clare
Maria Clare

Author

Maria Clare
Read more Shortlist Save this role
(Senior) Clinical Research Associate

Salary

Location

Taiwan, Taipei

Location

Taipei

Remote Working

Hybrid

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate II to join our diverse and dynamic team. As a Clinical Research Associate II at ICON, you will play a pivotal role in designing and analyzing cli

Reference

JR145145

Expiry date

01/01/0001

Sandy Tang

Author

Sandy Tang
Sandy Tang

Author

Sandy Tang
Read more Shortlist Save this role
Sr. Clinical Operations Lead

Salary

Location

US, Blue Bell (ICON)

Location

Raleigh

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

Participate as a member of a working group and perform special projects, as assigned, to improve the efficiency, effective and quality of the functioning of the Development Operations department. Act

Reference

JR145446

Expiry date

01/01/0001

Jonathan Holmes Read more Shortlist Save this role
Clinical Programmer

Salary

Location

Mexico, Mexico City

Location

Mexico City

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Programming

Job Type

Permanent

Description

We are currently seeking a Clinical Python Developer to join our diverse and dynamic team. As a Clinical Python Developer at ICON Strategic Solutions, you will be instrumental in leading the developme

Reference

JR145523

Expiry date

01/01/0001

Ana Tello

Author

Ana Tello
Ana Tello

Author

Ana Tello
Read more Shortlist Save this role
Manager, Production Operations - Software Development Lifecycle

Salary

Location

US, Blue Bell (ICON)

Department

Full Service - Development & Commercialisation Solutions

Location

Boston

Cary

Chicago

Lexington

Los Angeles

Nashville (TN)

Portland

Salt Lake City

San Antonio

Whitesboro

Raleigh

Houston

Winston-Salem

Knoxville

Charlotte

Mt. Pleasant

Hickory

Rocky Mount

New York

Bristol

Wilmington

Salisbury

Downers Grove

McFarland

Blue Bell

Lenexa

Piedmont

Rochester

Long Beach

Remote Working

Remote or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Technical Project Management

Non-Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Manager, Production Operations to join our diverse and dynamic team. As a Manager, Production Operations at ICON, you will oversee the day-to-day production activities, ensu

Reference

JR141605

Expiry date

01/01/0001

Kris Costello

Author

Kris Costello
Read more Shortlist Save this role
Clinical Research Associate I

Salary

Location

Argentina, Buenos Aires

Location

Buenos Aires

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Research Associate to join our diverse and dynamic team at ICON Plc. As a key member of our research department, you will be responsible for overseeing and coordina

Reference

JR141643

Expiry date

01/01/0001

Elizabeth Davies Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above