Clinical Operations Manager

"At ICON, it's our People that set us Apart"

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. We differentiate ourselves by developing innovative solutions to bring life-saving drugs to market faster in a more cost-effective way with better patient outcomes. We are a top five CRO with solid earnings and growth potential. Our belief in excellence is our core value in all that we do for our sponsor partners and the patients that we serve.

ICON Clinical Research is Whole Owned Foreign Company which founded in 1990 in Ireland.

We expanded our business from 1995 in APAC region.

Currently we are hiring the Clinical Operations Manager in Seoul, Korea.

This role is responsible for the coordination, execution, control and completion of the Clinical Operations at a key country level or group of countries and ensuring delivery and development of the Clinical Operations team against key metrics.  Drive the completion and delivery of the end to end service through a variety of metrics and KPIs enabling ICON develop and grow the delivery of work at country, site and, if appropriate, at portfolio level. Provide direction and accountability for the operational teams and their delivery at the country and site level and provide input to Director Clinical Operations on same. Working within the clinical operations peer group to drive initiatives across the region and deliver these through their peers in their countries.

Role Responsibilities

·      Responsibilities in regard to resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group at country level. Collaboration and reporting to the Director or VP on the above. 

·      Leading the overall delivery, through your operational team, to drive execution of service, client satisfaction, quality and efficiencies.

·      Managing a team of Clinical Trial Assistant, CRAs Entry Level(inhouse CRAs) and Junior CRAs .

·      Input to Director or VP on budgeting discussions for your country to drive productivity and quality within the region.

·      Working as a key project lead on process improvement, efficiencies and technological development to enable to group to deliver on its year on year targets.

·      Working across your peer group to develop key people processes, success to be implemented into the region.

·      Lead key initiatives at the manager level across the global clinical operations group. To ensure best practice and continuity in the ICON services.

·      A key contact for the country in regard to operational questions and escalations

·      Working on initiatives lead by functional heads of CRA monitoring to support global consistency, focus and development across their remit.

·      Drive innovation and continuous improvement in all areas of responsibility.

·      Travel (approximately 40%-50% depending on country structure and direct report levels) domestic and/or international

·      Conduct regular 1:1 discussions with direct reports and lead team meetings at country and manager team level.

·      Act as country level client liaison

·      Represent Clinical Operations at Sponsor and internal audits.

·      Recognize, exemplify and adhere to ICON's values around our commitment to People, Clients and Performance.

·      As a Senior Manager, you are expected to recognize the importance of and create a culture of continuous improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.

·      Provide effective management support through your team to deliver a high performing culture including managing attrition, development and engagement of the operational group

·      Carrying out all relevant line management responsibilities including appraisals, goal setting and development plans.

·      Managing the local clinical operations team by empowering and coaching them to deliver their key objectives.

Experience and Qualification

·      With a University degree in medicine, science, or equivalent, you will have had a successful career within the CRO/Pharmaceutical industry at manager level.

·      People management experience is a plus but not mandatory.

·      Lead CRA, Sr. SSUA, Project Lead, Project Manager with strong leadership.

·      Excellent management skills, developed with a collaborative approach to driving performance and success in the global environment

·      Significant proven experience in delivering high performance through team management, with prior direct Line Management experience, project management or equivalent job role.

·      Key Competencies prospected candidates would have:

-          Critical thinking and problem solving

-          Planning and organizing

-          Decision-making

-          Teamwork

-          Negotiation

-          Conflict Management

-          Ability to liaise and interact positively with project teams, customers and all levels of staff across the company.

-          Excellent written and spoken English

-          Excellent computer skills

Benefits of Working in ICON

In comparison with our competitor’s and pharmaceutical companies, we provide more flexible and reasonable working platforms for coaching and educating new comer’s to be highly respected professionals in our industry. ICON also provides successful candidates with an excellent employment package and benefits adapted to the current job market.

We are more like an extended family with consideration of staff as individuals allowing a work-life balance.

 You would be joining us at the very right time – just when we won the Best Contract Research Organisation Award at the annual Scrip Awards 2017. 

If you would like more information please visit our company website: www.iconplc.com or careers.iconplc.com. Or feel free to email me directly: Jennifer.kim@iconplc.com