ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The Role:
Identify bugs or configuration issues with the Patient Platform
Own the support triage process for tickets coming in from Tier 1 support
Act with urgency, prioritize items based on importance
Create and support the delivery of the full Patient Platform
Design and build electronic clinical outcome assessments (eCOA), eConsent, and eSource for ICON, site and patient users
Participates in internal meetings and requirements gathering sessions with ICON project management, data management, and study teams and provides constructive feedback to peers, team leads and managers, and functional management
Contributes to the management of trial deliverables and project scope. Tracks and communicates project development status and worked units to the project team and functional management
Acts as the primary point of contact during study build for design related questions by the project team
Consolidates the high-level system requirements for the trial by creating the draft clinical system design specification and independently managing its review
Responsible for creating each component of the Patient Platform as appropriate and ensures compliancy of use of standards is met
Creates and maintains standard libraries for use in designing, developing, and testing all system components for a trial
Provides support and review for the re-use of library items
Creates technical study validation test plans
Performs peer review of system designs, specifications, and other documentation and captures all comments from the study team and client
Assists in the development of materials for the bid defense process and client demonstrations
Helps prepare materials and participate in industry meetings as a representative of ICON
Organizes and creates training and helps to oversee and administer training and mentoring for junior levels
Obtains required approvals for the release of system components to the live/production environment
Assists with the development and implementation of improvements to systems and processes
This a permanent position
To be successful in the role, you will have:
Previous experience in a similar position and understanding of the Clinical Research industry,
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
