Job Title: Operations Associate

Reports To: Manager/Sr. Operations Manager in India

Location: Shanghai or Beijing

Position summary

You will provide administrative support to the Operations Managers in China to ensure effective and efficient management of Contract Placement Consultants (CPC’s).

Main responsibilities

CPC on-boarding

You will support CPC on-boarding:

• Distribute DOCS information to prospective CPCs.
• Complete 1st day documentation for new CPCs.
• Distribute Welcome Pack to new CPCs.
• Confirm accuracy of OMNI records for new CPCs

CPC maintenance & administration

• Support Operations Managers (OMs) by preparing and maintaining CPC information and records.
• Ensure CPC timesheets are collected and tracked for review.
• Ensure CPC expense reports are collected and tracked for review.
• Liaise with client managers to obtain approval of CPC time and expense reports.
• Maintain CPC absence records in coordination with relevant DOCS departments.
• Assist OMs with the planning and organization of CPC meetings and events.
• Maintain CPC training records in coordination with relevant DOCS departments.
• Maintain CPC Curriculum Vitae and Job Descriptions to ensure inspection readiness.
• Prepare and distribute CPC communications in coordination with OMs.
• Assist OMs in the preparation and presentation of CPC metrics and reports.
• Initiate CPC contract renewal, completion or termination process.

CPC off-boarding

Support CPC off-boarding:

• Process resignation notification, if applicable.
• Complete off-boarding documentation in OMNI.
• Distribute exit survey to CPC.
• Reconcile annual leave entitlement.

Education, Experience, Skills and Knowledge Requirements

• To perform this job successfully, you will be able to perform each job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable you with disabilities to perform the job functions.

Qualification

• Bachelor in Business Administration (MBA, HR/General Administration)
• With relevant experience in HR function

Experience & Skills

• Basic Logical and Analytical ability
• Passion to work in computers and basic knowledge in MS Office
• Strong written and verbal communication skills in English
• Strong interpersonal, administrative and organizational skills
• Proven ability to be a great teammate
• Ability to liaise successfully with clients, CPCs, Managers and other departments.
• Ability to operate in a multi-cultural environment
• Flexible work beyond normal working hours on business requirement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.