Manager, Strategic Relationship Management-Hybrid Office/Home based in Wilmington, DE

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Manager, Strategic Relationship Management provides support and assistance in the planning, execution and management of outsourcing for services associated with global clinical trials.  The Manager, SRM minimizes regulatory, legal, and financial risks as it pertains to outsourcing agreements and to maintain strategic support relationships.

What you will be doing:

• This position will report onsite to Wilmington, DE - 4 days per week
• Work with clinical study teams to evaluate outsourcing needs for global clinical trials and assist in developing specifications for contracted deliverables.
• Participate in the selection of new suppliers; and lead/assist as necessary the qualification of new suppliers.
• Manage supplier categories to include regular intervals for category analysis / improvement
• Assist as necessary with the initiation and preparation of change requests.
• Work with clinical study team to monitor supplier’s compliance with contract terms, conditions, commitments and notifications.
• Work with clinical study teams to ensure clear communication and reporting of overall service level performance of strategic and/or high risk suppliers and that knowledge transfer on standard processes, tools, and supply base awareness is effectively occurring through appropriate channels.
• Serve as relationship manager for strategic suppliers.
• Organize and document governance team meetings with strategic suppliers, specifically to track contract deliverables and obligations, evaluate performance and develop action plans, if needed, based on performance trends.
• Manage issues related to invoices and provide oversight of supplier budget reconciliation, in collaboration with Finance department.
• Collaborate cross functionally with Strategic Sourcing, Legal and Compliance Departments.

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Qualifications you must have:

• Bachelor’s Degree in Business Administration, Finance, Science or related field.
• Minimum of 5 years of relevant experience in the biopharmaceutical/CRO industry preferred with minimum 2 years of clinical operations experience.
• Minimum of 2 years in contracts and budgets; preference with suppliers.
• Experience with conflict resolution.
• Proven ability to effectively manage change.
• Flexibility to assume a workload which frequently necessitates an adjustment of priorities.
• Detail and goal oriented, self-starter with proven ability to work independently.
• Able to proactively identify issues and provide potential solutions for resolution.
• Ability to manage multiple tasks simultaneously and meet deliverables in accordance with stated timelines.
• Strong communications and interpersonal skills.
• Comfort with ambiguity; ability to act without having the total picture.
• General knowledge of and experience working in a GCP environment.
  
  

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.