DOCS Operations Manager
About the role
This vacancy has now expired. Please see similar roles below...
At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.
Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.
Summary:
The focus of this position is to functionally manage the operational aspects of the Global Clinical Development Operations (GCDO) managed trials through oversight and management of the G-CTAs (Study-facing). Responsibility for capacity management and resourcing of tasks associated with trial start up, execution or close out in all phases of clinical trial development.
The range of tasks may vary to some degree depending on the therapeutic area and trial specific requirements.
The Role:
- Line manages all assigned G-CTA (Study-facing) as per requirements of role, including performance management.
- Ensure G-CTA (Study-facing) resources are identified and assigned as necessary to support Janssen clinical trials.
- The G-CTA Program Lead and Janssen FM will define resource needs/requirements and interact with G-CTA FM to review current situation per portfolio.
- Partner with G-CTA Program Lead to assign G-CTAs (Study-facing) per needs of the Sponsor portfolio (i.e., G-CTA (Study-facing) work assignments, workload requirements and distribution of tasks to the supporting G-CTAs (Central)).
- Support G-CTA (Study-facing) delivery of trial and/or activity-specific milestones on time and within budget with quality and in compliance with all relevant SOPs, policies and applicable regulatory requirements (G-CTA FM will be trained on all relevant Sponsor SOPs)
- Support operational and process definition for the function.
- Partner with G-CTA FMs and G-CTA Team Leads (TL) to identify, interview, on-board, and train staff per company-specific standards/expectations and trial specific
- Support inspection readiness activities. Align with Janssen-led activities to coach G-CTA (Study-facing) on their possible role in inspections and any necessary follow-up activities which could result in a Corrective And Preventive Action (CAPA).
- Ensure G-CTA (Study-facing) have a clear understanding and knowledge of GCO SOPs, Work Instructions (WI) and Instructions For Use (IFU) supported by documentation of training compliance in Sponsor's training and learning system.
- Track all training metrics and follow-up with employees who are out of compliance.
- As necessary, and in partnership with G-CTA Program Lead, G-CTA FMs and G-CTA Team Leads and/or central team leadership, suggest and implement solutions to problems with study timelines, schedules, resources, etc. Take corrective action where needed
- Support the G-CTA (Study-facing) to ensure quality of work deliverables assigned meets requirements as defined in the Quality Plan agreed with Sponsor.
- Manage DOCS Operational deliverables to requirements as designated by agreed program key performance indicators and the operational metrics.
- Track all operational metrics and quality plan deliverables and report at least monthly to G-CTA Program Lead or as required by program requirements.
- Ensure G-CTA (Study-facing) align with trial/program-specific Goals and Objectives (G&O) as they apply to their scope of responsibilities and accountability.
- Manage all organizational aspects of staff management as required by DOCS systems and processes.
- Ability to manage the workload and capacity of G-CTA (Study-facing) locally.
- Ability to motivate others and enhance performance through excellent, clear and concise communication of goals and expectations.
- Experience in identifying and hiring staff to fulfil role.
- Ability to train and mentor others.
- Ability to work cross-functionally to meet business objectives.
- Excellent organizational, written and verbal communication skills (English) and the ability to work independently within a global, virtual team environment.
- Excellent independent time management skills.
- Proven ability to plan and track deliverables and timelines.
- Excellence in providing quality work and being detail oriented.
- Excellence in utilization of Microsoft Office applications (EXCEL, WORD, PowerPoint, Outlook) and Internet based systems (WebEx, eTMF, SharePoint, etc.).
Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
Teaser label
Our PeopleContent type
BlogsPublish date
09/10/2024
Summary
Building a Career in Clinical Research Are you considering a career that blends purpose, innovation, and growth? We sat down with Andrew Purchase, Site Head at ICON Swansea, to learn about his jou
Teaser label
Our PeopleContent type
BlogsPublish date
09/04/2024
Summary
From Navy Corpsman to ICON Associate Project Manager: Elizabeth's Journey ICON is proud to spotlight Elizabeth, a recent addition to our team as an Associate Project Manager through the Veteran Le
Teaser label
Career ProgressionContent type
BlogsPublish date
08/27/2024
Summary
In today's competitive job market, staying ahead of the curve is crucial. As artificial intelligence (AI) continues to reshape various industries, it's also transforming the way we search for and
Similar jobs at ICON
Salary
Location
Mexico City
Department
Project Management Roles
Location
Mexico City
Business Area
ICON Strategic Solutions
Job Categories
Project Management
Job Type
Permanent
Description
PM To be responsible for the overall direction, coordination, implementation, execution, control and completion of global cross-functional or single service projects ensuring consistency with ICON SOP
Reference
2024-113733
Expiry date
01/01/0001
Author
Rita VillavicencioAuthor
Rita VillavicencioSalary
Location
Chile, Santiago
Department
Clinical Monitoring
Location
Santiago
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini
Reference
JR124350
Expiry date
01/01/0001
Author
Elizabeth DaviesAuthor
Elizabeth DaviesSalary
Location
Argentina, Buenos Aires
Department
Clinical Monitoring
Location
Buenos Aires
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini
Reference
JR124349
Expiry date
01/01/0001
Author
Elizabeth DaviesAuthor
Elizabeth DaviesSalary
Location
Chile, Santiago
Department
Clinical Monitoring
Location
Santiago
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini
Reference
JR124352
Expiry date
01/01/0001
Author
Elizabeth DaviesAuthor
Elizabeth DaviesSalary
Location
Argentina, Buenos Aires
Department
Clinical Monitoring
Location
Buenos Aires
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini
Reference
JR124351
Expiry date
01/01/0001
Author
Elizabeth DaviesAuthor
Elizabeth DaviesSalary
Location
Mexico City
Department
Clinical Operations Roles
Location
Mexico City
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Contracts Administration
Job Type
Permanent
Description
We are currently seeking a Contract Analyst II to join our diverse and dynamic team. As a Contract Analyst II at ICON, you will play a pivotal role in designing and analyzing clinical trials, interpre
Reference
2024-113338
Expiry date
01/01/0001
Author
Rita VillavicencioAuthor
Rita Villavicencio