HR Advisor

Are you experienced in working within HR advising internal colleagues on policies and procedures? If so we have a great opportunity available in ICON Plc as a member of the regional HR Service Centre. Our aim is to deliver a wide range of services to ICON internal customers; with this role being focused on China.

JOB FUNCTIONS/RESPONSIBILITIES 

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
• Deliver responses to requests  received from  all Employees and  Managers through email and  by phone within t e agreed timeframe
• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process
• Advise employees and managers on all HR issues up to agreed point of escalation to HR Managers
• Work closely with HR Managers to ensure smooth transition and escalation of  issues to them  as required and to ensure that all issues raised by customers are fo lowed up as appropriate
• Educate customers to ensure that where possible services are provided through a-channels and the HR portal
• As a member of the HR Service Centre provide outstanding customer service to all internal (and external) customers including any 3rd parties
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by identifying and recommending opportunities for improvement
• Assess and allocate variable work that comes into the Service Centre
• Ensure Individual development and continual service improvement
• Other duties as assigned 

Experience, Skills & Knowledge 

• Some experience of working in HR (Preferably a HR Service Centre)
• Some positions will require additional European Language skills
• Good working knowledge of Business English
• Appropriate PC skills.
• Good organizational and planning skills
• Good oral and written communication skills
• A strong team player, with excellent organizational and problem solving skills and the ability to work independently. The candidate must be able to multi-task and work well within a high pace pressurized environment

Education would be HR or Business Qualification preferable

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. 

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.  

ICON is an equal opportunity employer -  M/F/D/V and committed to providing a workplace free of any discrimination or harassment