HR Advisor

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn't mean we can't have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an expert HR Advisor to join the team in our Chennai office.

The Role

As a member of the regional HR Service Centre, deliver the range of services provided by the HR Service Centre team to ICON internal customers.

• Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
• Deliver responses to requests received from all Employees and Managers through ticketing system
• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process
• Advise employees and managers on all HR issues up to agreed point of escalation to HR Managers
• Work closely with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement
• Assess and allocate variable work that comes into the Service Centre
• Ensure Individual development and continual service improvement

What you need

• 2-3 years of experience of working in HR preferably within a SSC environment
• Good working knowledge of Business English
• Strong PC skills.
• Good organizational and planning skills
• Good oral and written communication skills
• A strong team player, with excellent organizational and problem solving skills and the ability to work independently.