IPG Systems Analyst

Investigator Payments Analyst

ICON plc, a leading Clinical Research Organisation employing approximately 14,500 employees across 97 offices in 38 countries, seeks a highly motivated Investigator Payments Analyst to join our Finance Department.

Based in our Global HQ in Leopardstown, this is a phenomenal opportunity to join one of Ireland’s most successful PLCs and Top 5 Global CRO.

You will join a professional and experienced IPG team focused on making an impact globally and supporting ICON’s mission – to help its clients accelerate the development of drugs and medical devices that save patient lives and improve their quality of life.

Position Summary:

The Investigator Payments Group (IPG) works closely with other ICON departments to facilitate timely and accurate delivery of investigator payments in accordance with executed contracts and adhering to ICON policies and procedures, for all studies where ICON is contracted to conduct these services.

What will you be doing day to day?

• Collecting all study set up documentation
• Collaborating with IT to evaluate and resolve and system related issues impacting users
• Gather user feedback on system applications and/or associated operational processes and provide input to Systems Manager. Actively participate in application user groups.
• Dedicatedly engage system users in discussion of system issues and provide training, or facilitate the development of training materials, under the direction of the Systems Manager.
• Demonstrate increased understanding of the business' needs and priorities by working in conjunction with the application owner in troubleshooting issues, scheduling system changes, and coordinating between IT and the business to provide input related to requests for new system features/functionality.
• Demonstrate increased proficiency with assigned applications by troubleshooting more complicated issues and assisting in application development activities.
• Dedicatedly review system data and identify any training needs or system issues
• Take part in and where necessary coordinate the writing and review of application training material.
• Participate in system testing by writing, review, and execution of test scripts
• Actively participate in training and/or mentoring junior personnel on standard day-to-day activities
• A willingness to work occasional evenings and weekends when operational requirements dictate

Experience & skills:

• Bachelor’s Degree or local equivalent
• Prior relevant experience related to Clinical Trials and Clinical applications is helpful
• The qualified individual should have a good technical knowledge of information systems and database applications
• The ability to work independently.
• Specific user experience with key ICON or Vendor applications relevant to Investigator Payments is helpful
• Excellent organizational and written skills and the ability to communicate effectively with staff at all levels within the organization are needed
• Excellent communication and customer service skills are important
• An aptitude for communicating effectively with individuals who have varied levels of system/application knowledge and adjusting communications accordingly

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a phenomenal career.

We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. Other than working with a phenomenal team of switched on and ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.