Learning & Development Coordinator

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.  

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.  

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. 

The Role: 

• Recognize, exemplify and adhere to ICON's values, which center around our commitment to People, Clients and Performance. 
  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. 
  • Provide programme support as assigned 
  • Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary. 
  • Maintain departmental files, as necessary 
  • Mentor and coach other Learning and development coordinators as required 
  • Provide timely and professional customer service via ICON’s help desk application. 
  • Provide support for ICON systems that promote learning and development. 
  • Generate reports as necessary. 
  • Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned. 
  • Work collaboratively and proactively as part of the wider ICON University team 
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • US/LATAM/CAN: experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other 
  • EU/APAC: In depth proven experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other 
  • Demonstrates the ICON competencies 
  • Demonstrates excellent interpersonal and communication skills (oral and written). 
  • Ability to work effectively and efficiently on global networked computers using current systems, and/or software including the MS Office applications: Excel, Powerpoint and Word. 
  • Demonstrates high level of organisational skills, attention to detail and accuracy in work completion. 
  • Ability to work as part of a remote global team 
  • Ability to work effectively and efficiently with current learning and delivery technologies 
  • Fluent in English (written and oral) 
  • Ability to travel domestically and internationally as necessary and not expected to exceed 10%. 

You will need:  

• Should have hand on experience to work with LMS / Learning Management System – Cornerstone 

• Should have excellent communication skills 

• Should be very good in technical aspects, Microsoft office. 

• Preferred to have Servicenow experience.  

  
Benefits of Working in ICON: 

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development. 
 
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future. 
 
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.