Medical Technician I

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Role

Medical technician is to ensure that the Referral Laboratory Management is meeting the highest quality standards of management of referral laboratory results.

He / She should have a technical background or experience in oversight of referral lab results, managing pending, status updates with both external lab vendors and internal teams, and manual result entry of results received on lab reports from contracted referral laboratories.

Job Responsibilities

• Accepts direction and instructions from the senior referral laboratory management team.
• Responsible for the quality and timelines of technical oversight and compliance with applicable company, CAP, and local regulatory agency testing requirements.
• Perform review and assessment of results received from referral laboratory, ensuring appropriate detail is carried through from referral lab reports and captured in ICON systems. These should be processed within agreed turnaround times.
• Identify and consult with referral laboratory management staff prior to reporting any questionable report findings, work through resolution.
• Responsible for ensuring that pending results are monitored and triaged appropriately. Query performing laboratory for status updates and/or escalations received internally.
• Raise any repeat issues, test cancellations, or other to the referral laboratory management team, support in finding a resolution.
• Responsible for appropriate electronic filing of referral laboratory reports received.
• Assists with responding to queries and quality issues, and participates in root cause analysis investigations as directed by laboratory management team.
• Reports to and is responsible to Supervisor/Manager for daily operation and evaluation of work performance.
• To carry out specific tasks relevant to the general running of the referral laboratory management team as assigned.

Skills/Experience

• Prior relevant experience successfully performing as a Technician or significant proven experience supporting development activities.
• Associates degree or local equivalent in Medical Laboratory Technology or a diploma in Biomedical Science and a significant component of which involved the study of Chemistry, Haematology, Immunology, and/or Infectious Diseases.
• A BSc degree or local equivalent in Medical Laboratory Science/Biomedical Science majoring in Chemistry, Haematology, Immunology, and/or Infectious Diseases preferred

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.