Project Manager, Patient Services
About the role
This vacancy has now expired. Please see similar roles below...
We are adding to our current ICON Direct to Patient Contact team in the US!
This is a full-time, onsite position with responsibility to assist in managing projects and resources across projects. The position includes working week-end hours to ensure full coverage of our patient call center operations.
ICON is a leading Global CRO specializing in the development of drugs and devices for the pharmaceutical industry that save lives and improve quality of life.
ICON's Direct to Patient Contact department is providing services to enhance patient recruitment, retention and support in clinical studies. Our activities include direct interactions with patients including inbound and outbound contacts, study support, collection of data such as quality of life, compensations and reimbursements or travel concierge.
Responsibilities and Accountabilities:
- Working with the Director DPC, the DPCM acts as the functional lead for direct to patient contact activities: plans, organizes, leads, and manages assigned projects and coordinate resources based on project specifications and resource experience and expertise.
- Provide functional and operational oversight for appropriate resources involved for patients inbound and outbound contacts
- Ensure the development and maintenance of documents specific to the direct to patient activities (phone scripts, questionnaires, project plan, etc.) and status reports.
- Identify resources needs for the direct to patient contact activities and ensure adequate training is provided
- Manage goals, resources, utilization rates, timelines, metrics and budget related to DPC activity for assigned projects.
- Proactively participate in the maintenance and development of quality assurance system for the direct to patient contact department.
- May be identified as 'Project Manager' for Direct to Patient Contact stand-alone projects.
Education/Experience:
- Bachelor degree, preferably in a scientific discipline or health-related field
- Experience in patient recruitment and retention activities or equivalent would be ideal.
- We would also consider significant project management experience in a call centre environment.
- Preferable but not mandatory: clinical trials/Epidemiology experience
- Minimum 3 years' experience in project management (preferably in a CRO or pharmaceutical industry)
Knowledge/Skills/Attributes:
- Fluency in English with excellent written and verbal communication skills.
- Effective organizational, analytical, and time management skills.
- Demonstrated ability to work well within a matrix environment; able to provide leadership, facilitate teamwork, communication, and optimize team productivity.
- Professional liaison skills for developing and maintaining successful partnership relationship with clients.
- Demonstrated ability to lead by example and successfully motivate and direct cross functional, culturally diverse projects and project teams.
- Excellent problem solving, judgment and decision making skills with the ability to motivate staff to seek creative solutions to issues surrounding on-time, on-budget and quality study delivery.
- Demonstrated ability to handle challenging situations, multiple tasks and conflicting deliverables while maintaining motivation of teams across numerous projects.
- Computer proficiency
What's Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
Inside ICONContent type
BlogsPublish date
04/18/2024
Summary
Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis
Teaser label
IndustryContent type
BlogsPublish date
04/18/2024
Summary
Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials
Teaser label
IndustryContent type
BlogsPublish date
04/12/2024
Summary
Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ
Who we are
Similar jobs at ICON
Salary
Location
Mexico, Mexico City
Location
Mexico City
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Early Phase Services
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR118557
Expiry date
01/01/0001
Author
Elizabeth DaviesAuthor
Elizabeth DaviesSalary
Location
Mexico, Mexico City
Location
Mexico City
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Early Phase Services
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR118555
Expiry date
01/01/0001
Author
Elizabeth DaviesAuthor
Elizabeth DaviesSalary
Location
Mexico City
Department
Regulatory, Drug Safety/ Quality Assurance & Other roles
Location
Mexico City
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Drug Safety
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109711
Expiry date
01/01/0001
Author
Rita VillavicencioAuthor
Rita VillavicencioSalary
Location
US, Blue Bell (ICON)
Location
Blue Bell
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It
Reference
JR117806
Expiry date
01/01/0001
Author
Tina GeerAuthor
Tina GeerSalary
Location
Canada, Burlington
Department
Clinical Monitoring
Location
Burlington
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
Requirements: 12+ months of monitoring experience as a CRA for a sponsor or CROMust be both French and English speaking Located in either Quebec or Ontario Canada At ICON, it’s our people that set us
Reference
JR118793
Expiry date
01/01/0001
Author
Sarah WoodAuthor
Sarah WoodSalary
Location
Mexico, Mexico City
Department
Full Service - Development & Commercialisation Solutions
Location
Mexico City
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Data Management
Job Type
Permanent
Description
JR117815Mexico CityBased at office with Flex: 3 Days at Office and 2 days at homeICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we a
Reference
JR117815
Expiry date
01/01/0001
Author
Fernanda BezerraAuthor
Fernanda Bezerra