Study Start-Up - Research Services Manager

As a Research Services Manager at ICON, you'll work with coordination, execution, control and completion of Study Start Up Operations. Ensure delivery and development of the SSU team against key metrics. Work with Leadership to develop and grow capabilities, productivity, and quality. We pride ourselves on our amazing company culture, where we work as one team to achieve industry-leading results.

The role

• Provide direction and accountability for the operational teams and their delivery at regional and site level.

• Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the SSU group

• Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.

• Assist with training for SSUA Managers and Associates as required.

• Contact for region in regard to operational questions and escalations.

• Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.

• Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.

• Representing Clinical Operations at Sponsor and internal audits.

• Providing feedback on the development and implementation of formal SSUA training tools and presentations.

• Implementing agreed corrective actions and/or further training as required.

• Conducting timely SSUA performance reviews and appraisals by acquiring feedback on SSUA performance from Project Managers and others as required. Ensure that clear goals and objectives are set.

• Making recommendations for SSUA promotions.

• Conducting regular SSUA group meetings to provide timely and relevant updates.

• Assisting with continuous review of current processes and implementation of agreed process improvements in collaboration with other departments.

• Interviewing, evaluating and selecting new SSUA hires.

• Ensuring induction and orientation for newly hired SSUAs occurs.

• Ensuring SSUAs are meeting performance objectives and take appropriate remedial actions as required

• Ensuring that CVs for assigned SSUAs are updated as required and skill set / experience is maintained in Planview.

• Participating in business development activities, as appropriate

To be successful in this role you'll need:

• Bachelor's degree

• Study Start Up Experience experience that includes a minimum 4 years relevant experience as a SSUA or at least 2 years as an SSUA Manager or equivalent job role.

• Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment

• Direct experience managing SSUAs is preferred

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.