About the Senior Director, Site Network Mobilization Lead role within ICON:
Home based in the US or Europe
The Senior Director, Site Network Mobilization Lead will primarily be responsible for the project management, process oversight and timelines for expanding the Global Site Network business across EMEA and the US. Strong collaboration, project management and change management skills are required to support the identification of new site targets and onboarding those sites into the Global Site Network.
Benefits of working at ICON:
We will provide our Senior Director, Site Network Mobilization Lead with the resources to be successful in supporting their line of business. In addition, we offer a strong benefits package that includes a comprehensive health plan, retirement plans, competitive pay, vacation, and an annual incentive plan to reward performance.
Responsibilities:
- Drive identification and adoption of new sites /PI's into the ICON Global Site Network based on overall GSN expansion plans
- Support the on-boarding of new site targets in key EMEA/US for incorporating into ICON Global Site Network with the relevant Due Diligence teams
- Develop overarching Global Site Network process optimization strategic plan including review existing SOPs, operating guidelines and process usage across current Global Site Network operations and drive the process harmonization to enable high performing, top quality sites.
- Work with the assigned training leads for a scalable role based training solution across the Global Site Network
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- Support the Company's culture and values by promoting an honest and trustful working environment.
- Develop excellent client relationships, customer service and customer experience by actively monitoring customer satisfaction.
- Ensures departmental compliance with SOPs. And ensures relevant SOPS are integrated with other functions as appropriate.
- Conduct professional client discussions on solutions to challenges the customer is experiencing using ICONs Site Networks & training solutions and other resources provided by ICON.
- Travel (approximately 30%) domestic and/or international.
To succeed you will need:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- US/LATAM/CAN- At least 10 years of experience in clinical drug development.
- EU/APAC- Strong experience in clinical drug development and significant proven experience in applying customer solutions in clinical research.
- Demonstrable experience of customer and stakeholder relationship management with a client focused approach to work.
- Possesses executive presence. Capable of establishing immediate credibility with business partners internal and external to ICON to build consensus and achieve goals through influence and negotiations.
- Ability to prioritize and manage multiple responsibilities simultaneously.
- Proven track record at managing large scale change management programs.
- Must have excellent interpersonal and communication skills, preferably practiced in an international clinical research environment.
- Experienced in delivering presentations at conferences, client meetings and training sessions.
- Ability to liaise and work well with professionals across departments including executive management, senior functional leaders and clinical project teams.
- Ability to work in a matrix environment and to value the importance of teamwork and collaboration.
What's Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.