Senior Manager, Market Research

The Senior Manager of Qualitative Research will be responsible for taking personal ownership for qualitative research projects, client delivery, business development activities, supporting company growth initiatives, and managing personnel responsible for development and delivery of qualitative research. Leadership role in research projects including the development of project plans and management of a project to the plan. They are responsible for successfully meeting project timing and the quality of deliverables.
The Senior Manager participates in the development and implementation of research tools including but not limited to the creation of qualitative research discussion guides, quantitative research survey guides, and the collection and distillation of data from these tool into actionable and relevant data and insights. The Senior Manager will participate in this work and oversee the work of others - including managing the input of junior and senior staff- in a collaborative manner. Additional work may include supportive efforts for advisory boards, and ad hoc supportive work for other practices. Outputs from this work are the final deliverables to our customer base. This position will have high visibility to both internal and external customers, and will actively manage team-oriented discussions and decisions.

Job Function/Responsibilities

• Recognize, exemplify and adherent to ICON's values which centers around our commitment to people, clients and performance
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
• Supervise the performance of assigned senior and junior staff, provide mentoring and development opportunities
• Consultative role with internal and external clients
• Travel approximately <15% domestic and / or international.

Project Delivery

• Primary point of contact with client in project delivery
• Client interface for communications on project status obtaining input and review/approval of materials and acquisition of client-owned data files
• Lead staff in preparation of client material such as kick-off meetings and presentation of results
• Present and take an active role in client meetings and presentations
• Leadership role in developing research approach, primary research tools, analysis and reporting
• Lead role in data collection, survey execution, interviews, and/or facilitation.
• Lead all qualitative research projects and conduct in-depth interviews
• Maintains consistent and effective team communication
• Responsible for ensuring compliance with all relevant SOPs, policies, and procedures

Staff Development

• Supervise performance of direct reports
• Support training and development of staff
• Share knowledge and develop presentations and for internal informal training sessions and presentations
• Effective time management