Site Engagement Liaison
Hi, I am Natalieand I manage this role
Talent Acquisition Manager
About the role
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At ICON, it's our people that set us apart.
As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?
The SIte Engagement Liaison (SEL) will develop relationships with clinical trial investigators and research site staff to facilitate recruitment of subjects in pharmaceutical industry clinical trials for which ICON serves as the contract research organization (CRO). The SEL will work in concert with ICON's clinical research associates (CRAs) and the study team to ensure that investigators and site staff have a thorough understanding of the investigational agents being used in the study, the trial's eligibility criteria, and all study procedures. Particular attention will be given to assessing the effectiveness of each site's strategy used to identify potentially eligible subjects. The SEL must also understand how the trial fits into the site's pattern of treatment for the condition and how any competing clinical trials or upcoming drug approvals may affect the progress of recruitment. Repeated interactions will be needed over the course of the trial to ensure that the trial remains "top of mind" with investigators and staff. The SEL will function as part of the study team and will interact frequently with sponsor companies and their field personnel. Furthermore, the SEL will serve as liaison with key investigators to help ensure that they receive prompt assistance with any queries and that any concerns they have are promptly transmitted to the trial's sponsor.
The role
Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
* As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Identify barriers to recruitment as well as solutions to those barriers
* Understand the scientific basis of assigned clinical trials
* Utilize educational materials to effectively communicate the science behind the clinical trial
* Be able to communicate the scientific basis of the trials to other team members, investigators and site staff
* Identify effective prescreening strategies for each trial and recommend improvements
* Provide detailed reports of interactions with investigators and site staff
* Serve as a therapeutic expert for internal ICON staff
* Participate in business development activities as assigned
* Exposure to the clinical research environment as a SEL, medical science liaison (MSL), study coordinator, Senior CRA or experience in a CRO
* Read, write and speak fluent English; fluent in host country language required
* PhD in biological science or related field, or PharmD preferred but not required Travel (approximately 60%) domestic and/or international.
* Other duties as assigned
To succeed you will need:
You will possess a Bachelor's Degree in a life-science, scientific discipline, medical and / or communication, marketing or business studies
Significant experience in CRO/Pharma with experience in patient recruitment
Highly developed organizational, problem solving and analytical skill, with the ability to prioritize
time-sensitive tasks and work independently, and to make decision and to progress projects.
Excellent communicator, both in written and spoken language, able to produce reports and project
plans to a high standard
Must have competent computer skills in MS Word, Excel and PowerPoint
Why join us?
Ongoing development is vital to us, and as a Patient Recruitment Planning Manager you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.
ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.
EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
Teaser label
Our PeopleContent type
BlogsPublish date
12/10/2025
Summary
Zhong Yao's Journey at ICON Plc in China Zhong Yao's career in clinical research spans over two decades, with leadership roles across major CROs and a commitment to advancing healthcare in China.
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IndustryContent type
BlogsPublish date
12/01/2025
Summary
How Data Moves Through a Clinical Trial Clinical research depends on one essential element: trustworthy data. Every safety decision, every statistical conclusion and every regulatory submission i
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BlogsPublish date
11/28/2025
Summary
Quality and Compliance for New Entrants: A Plain Language Guide Quality and compliance can feel like dense subjects when you are entering clinical research for the first time. Many job
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