Site Support Specialist, Patient Recruitment

Site Support Specialist, Patient Recruitment

JR103917

Site: Mexico – Mexico City

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Overview

The Patient Recruitment Site Support Specialist will support the development and execution of Site Support Specialists appropriate to the awarded study needs and in alignment with the Sponsor requirements.

Responsibilities:

• To Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
• Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
• Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
• Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details. Order supplies/kits for sites as per Sponsor, CRA, or site request.
• Any other relevant task assigned by management.

You will need:
 

• University degree in medicine, science, or equivalent
• Desirable 3 years of exp. in previous monitoring experience in medium sized studies, including study start-up and close-out.
• Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data.

• Excellent written and verbal communication.
• Ability to work to tight deadlines.
• Advanced English to write, speak and talk

Note: Homeworker Position

To be successful in the role, you will have:

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

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