Client Services Assoc II, PCS
About the role
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The role of the Client Services Associate is to coordinate, develop, and execute all client requests, contracts and change orders, in line with ICON/MRT Policies and procedures.
Recognize, exemplify and adhere to ICON's values which are based on our commitment to People, Clients and Performance.
Contract/Change Order Support:
* Responsible for answering the clients requests and needs with very limited to no guidance [Coordinate and develop contracts and change orders related to clients' requests]
* Work simultaneously on numerous contracts and/or change orders.
* Interact with ICON Legal as necessary, to determine the appropriate terms and conditions to be included in the contracts and change orders.
* Interact with ICON Language Services and other ICON teams as necessary, to ensure clients' needs are met.
* Ensure all budgetary requirements, study timeframes and targets are met for assigned requests.
* Provide support to the team or cross-functional teams by assisting in the administration, archive and tracking of essential documents of assigned requests
* Develop and maintain client/project files and tracking tools.
Build Relationships:
* Develops understanding of the specific nature of key client relationships and supports the building/broadening of these relationships where appropriate
* With other ICON service areas, and third party vendors if needed.
Communication:
* Ensure clear and direct communication when corresponding (verbally or written) with the clients and project team on the status of the contract and/or change order.
Process Improvement
* Assist with training and mentoring of new staff as appropriate
* Contribute to the development and implementation of methodologies, tools, training manuals and guidelines
* As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Other:
* To undertake other reasonably related duties as may be assigned from time to time.
Travel:
* Due to the nature of this position it may be required for the employee to travel.
* Travel (approximately 5% or less) domestic and/or international.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
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