DOCS Operations Manager

CCOUNTABILITIES:
* Contribute to the formulation of a Business Plan in terms of objectives, operational activities and the needed resources for the own SBU, within the Planning & Control guidelines and DOCS's strategy and in consultation with the direct manager, providing insight to the direct/functional manager in the allocation of resources and the staffing of employees as well as the realisation of results/targets.
* Design, optimise, manage and control contract staffing processes, share knowledge and ensure efficient use of financial and human resources taking the agreed Business Plan & Budget and procedures into account. The goal is to ensure operational excellence in terms of quality, flexibility and availability of Contract Placement services.
* Manage and ensure effective and efficient, qualitative and quantitative contract staffing, in line with HR policies, guidelines on working conditions, safety and health, systems and budget. The goal is to support in attracting new contract staff and to make the pool of contract staff employees more employable, now and in the future.
* Coach, monitor, assess and develop the skills and activities of contract staff employees, following the Training & Education budget and internal guidelines and procedures, in order to retain and motivate contract staff and successful cooperation between contract staff and client.
* Develop, build and maintain relationships with existing clients, contract staff or other relevant stakeholders, within agreed communication lines, to support and monitor successful fulfilment of client's and contract staff's needs.
* Recognise, investigate and create new business development opportunities by understanding client's and contract staff's needs and making use of their network, in line with DOCS's strategy, policies and staffing developments/needs, in order to strengthen the number of Contract Placement activities.
* Administrate and monitor all relevant contract staff data in the personnel information system (concerning contracts, remuneration, timesheets, etc.) and other market, client and candidate information in the database, in accordance with internal guidelines and legal requirements (e.g.: working time regulations), in such way that relevant information is correct and available at all times to relevant stakeholders.
AUTONOMY:
Works under supervision of the direct manager and functionally reports to Director Operations EMEA. Executes according to activities, targets, quality and time lines, agreed in Business Plan. Contributes to the development of working procedures.

KNOW HOW:
Specialised know how of instruments, methods and systems within own industry/discipline segmentation, with 2-4 years people management experience. Understands contract staff's and client's needs and is able to steer at the added value components in key processes. Understands local conditions and circumstances.

COMPLEXITY OF JOB:
Works within existing procedures and conform the Business Plan. Steers one main process. Optimises the current working process as a structural element of the job. Identifies and resolves problems proactively and acts as a representative for contract staff.

BUSINESS IMPACT:
Supports realisation of budgeted number of CPM's/year. Attract, retain and motivate contract staff pool.
Scope: CPM's/year: 200 - 300 (shared responsibility
 
KEY PERFORMANCE INDICATORS
* Contract Placement Months per year
* Number of prolongations, placement renewals
* Quality and quantity of contract staff
* Efficiency/effectively of use human resources
* Contract staff / Client satisfaction
* Budget responsibility Training & Education
* % contract duration fulfilment
* Reduction of bench time

COMPETENCIES
* Interpersonal - Coaching/Teaching - Changing
* Interpersonal - Relationship building - Personal
* Interpersonal - Impact - Influencing
* Managerial - Result orientation - Planning
* Commercial - Client focus and understanding - Service orientation