eCOA PM

eCOA PM

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The eCOA PM supports the implementation and management of Electronic Patient Reported Outcomes (ePRO) and other patient-focused technologies across Global Product Development. As a member of the Patient Technologies (PT) team within Information Management, this role contributes to developing processes, policies, and resources to enable clinical study teams to use assigned technologies efficiently, consistently, and with high quality while minimizing regulatory risk. The position takes ownership of sub-projects, engaging diverse stakeholders to ensure seamless adoption of ePRO and related solutions, including mobile applications, eConsent, and medical devices. This role requires both independent initiative and collaborative teamwork, with expertise in process development, technology deployment, and change management.

What you will be doing:

• Serve as a key member of the Patient Technologies Team, driving development and maintenance of processes and technology tools for patient-based solutions.

• Act as a liaison to Information Management, Global Product Development, and Business/Research Units to identify and address needs for ePRO and Mobile Health support.

• Collaborate with cross-functional teams to influence decisions, resolve conflicts, and ensure alignment of patient technology initiatives.

• Support rapid response, audit, and inspection readiness related to patient-based technologies.

• Identify, develop, and implement solutions that enable study teams to effectively utilize ePRO, eConsent, and other patient-facing technologies.

• Lead or participate in standardization initiatives to optimize the use of patient technologies across the portfolio.

• Conduct research on emerging technologies and vendor services to expand organizational expertise and inform strategic planning.

Your profile:

• Degree in a scientific, technology and/or business discipline, with 5+ years of working experience including 2 years of experience with Clinical Technologies.

• Good understanding of the processes associated with clinical study management, data management, and regulatory operations

• Familiarity with eConsent concepts and best practices.

• Demonstrated project management skills

• Project management, resource management (staff and financial), administrative, and technical capabilities are required, as well as effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.

• Ability to manage multiple contacts and relationships at various levels throughout the organization 

• Understanding of business process re-engineering and implementation planning

• Team player with good oral and written communication skills, with the ability to self-motivate on assigned sub-projects as required.

• Talent for training/presentation 

• Self-starter who is able to work independently and willing to provide original thinking 

• Adaptable and able to work with study teams with disparate levels of technical experience 

• Understanding of current technology and how it could be used to facilitate growth toward overall corporate goals 

• Ability to keep abreast of current regulatory and technical trends and how these trends would impact patient technology implementation within a large sponsor organization 

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply