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Site Service Support - Customer Service

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About the role

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Looking for a new job where you can combine your call centre experience and basic laboratory knowledge?
If you enjoy providing an exceptional customer service to both internal and external customers , then this could be the job for you……..
ICON PLC, a Clinical Research Organisation with a strong global reputation in our approach to clinical development. We apply scientific and operational excellence across all phases of clinical trial outsourcing services for our clients. We have offices in 40 countries with over 80 offices worldwide and over 10K employees globally.
Based within ICON Central Laboratories, the Site Services team provide technical support via phone, email and fax to Clinical Trial sites and internal Clinical Research personnel, within a Call Centre environment.
If you are looking to join a company which will offer you a strong support network and an inspiring working environment, then this is the job for you. Applicants must be able to demonstrate drive,passion and a strong sense of team working, along with a desire to progress within our organisation. Successful candidates will also possess a science degree and have the enthusiasm and ability to create solutions for process improvements with an exceptional customer focus.
In return, we offer a strong benefits package that includes comprehensive health and pension plans,competitive salary, holidays, and an incentive plan for strong performers.
Closing date: Wednesday 12.11.2014
To review all our current opportunities, please visit: http://www.careers.iconplc.com/
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
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