Supervisor, Patient Recruitment-Winston Salem, NC-Office or Home
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Supervisor, Patient Recruitment
* Please note this is a 12 month contract role*
Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 0%) domestic and/or international.
Supervisor Responsibilities – Screening Department
• *Communicate with Recruitment Supervisor to establish screening success rates and implement Risk Management strategies.
• *Performs meetings with the clinical team as needed to set up assignments for screening and outpatient procedures.
• *To undertake other reasonably related duties as may be assigned from time to time as well as current role responsibilities.
Bachelors Degree Preferred
• *Be fully conversant with all studies that are planned or being actively recruited for.
• *Ensure delivery of agreed panel success targets through effective campaign management in collaboration with the Recruitment Supervisor and scheduling of screening appointments.
• Implement and manage daily screening activities ensuring all interactions are managed in accordance with appropriate regulatory guidelines particularly the HIPPA.
• Promote an environment where team achievement is regarded and supported by regular coaching, performance measurement and feedback.
• Assist with the development of employees within the Screening department.
• Develop positive professional relationships with key internal and external customers and suppliers.
• To undertake other reasonably related duties as may be assigned from time to time from the CRC, Study manager, Director of Operations, and Principle/Sub Investigators(Sub-PI)
• Additional duties as needed
Supervisor Responsibilities – Recruiting Department
• Performs daily meetings with the entire recruitment team and to set up assignments and coordinate the day.*List of all downloaded calls distributing them among the staff.
• *Metrics (daily recruitment calls – tracking where the calls are coming from, inbound, outbound and % appointment made)
• *Communicate with Screening Manager to establish screening success rates and implement Risk Management strategies.
• Ensure that all phone script and volunteer demographics are being captured and maintained in the Database by recruitment.
• Website scheduling – Responsible for timely scheduling of screening appointments.
• To undertake other reasonably related duties as may be assigned from time to time. Implement and manage call monitoring standards ensuring all calls are managed in accordance with appropriate regulatory guidelines particularly the HIPPA.
• Promote an environment where team achievement is regarded and supported by regular coaching, performance measurement and feedback.
• Assist with the recruitment and development of employees within the Volunteer Recruitment department.
• Develop positive professional relationships with key internal and external customers and suppliers.
• To undertake other reasonably related duties as may be assigned from time to time from the CRC, Study Manager, Director of Operations, and Principle/Sub Investigators(Sub-PI)
• Be fully conversant with all studies that are planned or being actively recruited for.
• Ensure delivery of agreed panel success targets through effective campaign management in collaboration with the Recruitment Staff and scheduling of screening appointments.
• Additional duties as needed
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
