Account Executive

This role is based in Tokyo, Japan.

Summary :

The Account Executive is a manager of client relationships by developing knowledge of the client's business objectives, goals, markets and needs in order to deliver appropriate solutions. The focus of the position is providing industry knowledge, program planning, consultation & client recommendations, budget & performance guarantee management, up-selling and revenue & activity forecasting.

Job Description :

• Serve as primary interface to assigned clients, responsible for overall relationship and satisfaction.
• Provide ongoing consultation on all aspects of program/product/service strategy and incentives.
• Accurately manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals.
• Provide regular reports to clients on budget, delivery timelines, activity, evaluation, program/product/service recommendations and strategic plans.
• Work with Client Service team to develop client-specific work-plan.
• Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.
• Communicate client needs in a timely and effective manner to Client Service team and other appropriate departments.
• Track projects through completion and implementation.
• Manage relationships with clients' other vendor partners as appropriate.
• Provide support to Sales team on issues such as strategy and program/product/service design.
• Consult with Sales team on customer contract negotiations regarding program/product/service delivery timelines, statements of work and investment schedules.
• Coordinate with Director and Sales Representative or similar to identify up-sell opportunities with existing customers.
• Stay abreast of industry trends; responsible for consulting with clients on trends.
• Provide client feedback to subject matter experts and Client Service teams for development and process improvement.
• Participate in internal developmental and administrative committees and in external professional organizations, as appropriate.
• Prepare monthly, quarterly and annual or ad hoc reports on client performance statistics with both qualitative and quantitative data.
• Develop and maintain knowledge of competitors in the market and other third-party vendors in existing client base.
• Provide feedback to Marketing, Product Development, Research and all appropriate cross-functional departments regarding client and market needs and competitive data.
• Use the time reporting system; signing and reporting all exception time on a weekly basis.
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
• Perform responsibilities in a professional manner, meeting the Company's mission and goals.

Requirements:

• 5+ years of experience in clinical research as CRA, Clinical Trial Manager and similar.
• Fluency in Japanese, High-business level English
• Able to travel domestically and internationally
• CRO industry experience and BD experience are preferred