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Author Relations Project Manager, Clinical Outcome Assessments

US-North Carolina-Raleigh, ICR
Reference: 052087
This vacancy has now expired.

The Author Relations Specialist is responsible for the creation, development and maintenance of the relationship with the Authors of Clinical Outcome Assessments (COA) within the Author Collaboration Unit (ACU) within the Mapi Research Trust.

Mapi Research Trust is a non-profit organization dedicated to improving patients’ quality of life by facilitating access to Patient-Centered Outcome (PCO) information.

Mapi Research Trust promotes scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient’s voice into every step of the development process of new treatments.

We are looking this role to be based in one of our offices on the East Coast - with preference for Raleigh. 

The primary responsibilities of this job include:

The development of new and existing relationships and collaborations with target authors (and/or appropriate organizations) according to the list of priority authors established by the Team Manager from the first contact until the signing of the contract as well as the setting up of the collaboration process before implementation with the operations.

1. Ensure the contact, negotiation and monitoring of target authors in order to offer them appropriate services (Translatability assessment, webinars, articles in the PRLNL, authors reports ...) in exchange for distributing their questionnaires (original, translation in print and electronic versions of the license) by MRT and a translation by Mapi exclusive VL.

2. Write collaboration agreements between MRT and the authors according to the existing model, adapting it to the context if needed.

3. Ensure the implementation of contracts by operations department according to the authors by adapting existing models in context with the support of the legal filing Mapi.

4. Supervise set up processes as agreed with Authors before implementation

    Project Management

Manage (or provide support in the management of) various sized ACU projects from beginning to end including budget, dashboards, organizational and administrative aspects, ensuring deadlines are met or exceeded and signing off on completed project 
Ensure that all deliverables have the highest quality standards 
Review work specification to make sure product meets client needs 
Ensure author satisfaction at all times.

    Travel, Marketing, Communication

Participation in the establishment of appropriate marketing tools for ACU related activities

Participation in ACU related communication as set forth in the ACU strategy.

May attend industry and academic functions, such as association events and conferences, and provide feedback and information on market and creative trends to Mapi Marketing team.

May engage in appropriate travel to meet with instrument developers and or appropriate organizations to develop author relationships.


Participate in developing and monitoring the Trust’s objectives and performance metrics

Participate in liaising with all Mapi departments to establish and maintain cross-departmental relationships, synergies, procedures, and efficiencies.

Responsible for promoting and fostering professional and collegial internal and external client, expert and author relationships.

Participate in providing input and oversight for enhancement of tools used by the Trust and Mapi in relation to ACU.

Participate in developing and maintaining Standard Operating Procedures related to the Trust, for representing the Trust in sponsor audits and for implementing corrective or preventive actions for Trust issues or audit findings.

Participate in the improvement of the Quality Assurance System.

Complete other appropriate duties, as assigned by the manager, which require similar skills in accordance with business needs.



Essential Criteria:


  • Bachelor’s Science Degree or equivalent.
  • A minimum of 3 years’ experience in Client Services, if possible in pharmaceutical or medical research and/or scientific publishing.
  • Experience in the domain of clinical outcomes assessments or patient centered outcomes research, linguistic validation is preferred.
  • Excellent commercial skills especially smart listening, problems solving, negotiating and closing deals. Cold calling prospects.
  • Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
  • Excellent time management, and organizational skills.
  • Ability to find, analyze, interpret summarize and compile data from various research sources.
  • Demonstrate appropriate initiative when making decisions and problem solving. Demonstrate flexibility and an open minded approach to task completion (ownership).
  • Ability to prioritize and organize multiple simultaneous tasks to ensure timely and accurate completion
  • Ability to report and present information effectively, clearly and concisely both orally and in writing
  • Excellent communication skills in written and spoken English
  • Ability to understand apply and user personal computers, and various software applications (MSOffice – Word, Excel, Power point, etc.) and navigate the internet. 
  • Knowledge of Sales Force


Benefits of working at ICON:  

Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes.  We also have a defined career path for successful individuals in this practice. 

 What’s Next? 

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity. 

ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment. #LI-AA1


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