JR112933
Business Information Associate I (RFI Specialist Associate)
Regional Mexico / Mexico City
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Overview:
As a RFI Specialist Associate, you are a key member of the Business Information (BI) team, supporting the RFI Specialists in responding to client requests for information (RFIs). You also support the BI team in managing the RFI content library and supporting special projects as required.
Responsibilities:
- Creates RFI project folders on SharePoint and creates the working draft of RFI questionnaires in Word per our Document Standards and Styles. This may involve reviewing client Web portals to ensure the working draft is inclusive of all requirements on the portal.
- Drafts responses to RFI questions using our RFI content library and previous RFI responses.
- Collaborates with RFI Specialists, supporting them in completing their RFIs and in transferring RFI responses back to the client’s original template, including Web portal submissions.
- Coordinates RFI Content Library updates and acts as the “owner” for documents (eg, internal RFI fact sheets) in up to 5 corporate areas and/or service lines. Acts as an expert within the BI team, while proactively and independently building knowledge of the respective area, providing strategic input to discussions and meetings with respective teams. Proactively builds and maintains effective relationships with respective teams/SMEs.
- Supports other BI team members in managing their RFI Content Library documents as requested by the BI management team.
- Supports the BI management team with special projects as needed.
- Performs other tasks as requested by the BI team.
- Works under direct supervision of other team members during the first 3-6 months and as they receive training in new service lines, as appropriate.
- Strong communication and time management skills are essential.
- Oral fluency in English is required; written fluency in English is preferred.
- Exceptional attention to detail, timelines, and quality.
- Strong organizational skill set required including time management, demonstrated by ability to multi-task and re-prioritize based upon continuous deadlines and new assignments.
- Demonstrated problem-solving and analytical skills and the ability to work under tight timelines with minimal supervision while maintaining accuracy and attention to detail.
- Demonstrated interpersonal skills to develop and build successful cooperative relations with colleagues.
- Competent computer skills including MS Word, Excel, and Outlook. Knowledge of SharePoint and Salesforce preferred. Ability to learn new programs and systems.
What you will need to have:
Education: High School or Equivalent; Some College preferred
0 to 3 years of work experience
Advanced English to Speak, Write and Read; you will report for someone in USA.
NOTE: The position may be office-based or homeworker
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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