JUMP TO CONTENT

Client Services Associate I

  1. Sao Paulo
JR123009
  1. ICON Full Service & Corporate Support
  2. Proposals
  3. Office Based

About the role

This vacancy has now expired. Please see similar roles below...

Client Services Associate I

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.


What you will be doing

  • Acting as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
  • Coordinating and facilitating client meetings, including scheduling, agenda preparation, and documentation.
  • Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention.

Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently.

  • Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence.


Your profile

  • Bachelor's degree in Business Administration, Communication, or a related field preferred.
  • Previous experience in customer service, client relations, or a similar role is advantageous.
  • Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

#LI-DG1

#LI-Hibryd

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

List #1

Day in the life

Similar jobs at ICON

Senior Manager, Solutions Architect

Salary

Location

Netherlands, Groningen GRQP

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Groningen

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Proposals

Job Type

Permanent

Description

We are currently seeking a Senior Manager, Solutions Architect to join our diverse and dynamic team. As a Senior Manager, Solutions Architect at ICON, you will play a pivotal role in designing and imp

Reference

JR126607

Expiry date

01/01/0001

Hajni Howard

Author

Hajni Howard
Read more Shortlist Save this role
Proposals Development Associate II

Salary

Location

Bulgaria, Sofia

Department

Full Service - Commercial Solutions

Location

Sofia

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Proposals

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I

Reference

JR126655

Expiry date

01/01/0001

Caroline Lock

Author

Caroline Lock
Read more Shortlist Save this role
Senior Proposals Development Associate

Salary

Location

UK, Reading

Department

Full Service - Commercial Solutions

Location

Reading

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Proposals

Job Type

Permanent

Description

Job Title: Senior Proposals Development AssociateLocation: Ireland or United Kingdom ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine,

Reference

JR126743

Expiry date

01/01/0001

Caroline Lock

Author

Caroline Lock
Read more Shortlist Save this role
Korea Client Services Associate

Salary

Location

Korea, Seoul

Location

Seoul

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Proposals

Job Type

Permanent

Description

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer ser

Reference

JR126538

Expiry date

01/01/0001

Daisy Park

Author

Daisy Park
Daisy Park

Author

Daisy Park
Read more Shortlist Save this role
Proposals Development Associate I

Salary

Location

Ireland, Dublin

Department

Full Service - Commercial Solutions

Location

Dublin

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Proposals

Job Type

Permanent

Description

We are currently seeking a Proposals Development Associate II to join our diverse and dynamic team. As a Proposals Development Associate II at ICON, you will play a pivotal role in the development of

Reference

JR126014

Expiry date

01/01/0001

Caroline Lock

Author

Caroline Lock
Read more Shortlist Save this role
Client Services Associate I

Salary

Location

India, Bangalore

Department

Full Service - Corporate Support

Location

Bangalore

Bengaluru

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Proposals

Job Type

Permanent

Description

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer ser

Reference

JR126225

Expiry date

01/01/0001

Monisha MJ

Author

Monisha MJ
Monisha MJ

Author

Monisha MJ
Read more Shortlist Save this role

Browse popular job categories below or search all jobs above