Client Services Associate I

Client Services Associate

Location: Mexico City

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn't mean we can't have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an expert Client Services Associate to join the team in our Mexico City offices.

The Role

As Client Services Associate, you will collaborate with the Contract Analysts in the coordination and development of contracts and change orders for all new business wins for ICON

• Coordinate and develop contracts and change orders for newly awarded and on-going, single service, direct to contract and consulting projects at ICON and/or support the Contract Analyst team in the development of contracts and change orders.
• Work simultaneously on numerous contracts and/or change orders.
• Partner with ICON's Legal, the Sales Team, project and finance teams and their respective Contracts Manager and/ or Contract Analyst, as necessary, to determine the appropriate terms and conditions to be included in the contracts and change orders.
• Ensure that payment terms follow ICON's recommended payment guidelines.
• Support the respective Contract Manager on any issues that need to be escalated within ICON and be able to recognize when input and/or review by Legal and/or operations/senior management is required.
• Update Salesforce in a timely and consistent manner with concise, accurate information on status of the contract or change order.
• Develop and maintain client/project files and tracking tools.
• Review client/project documents and budgets prior to submission to their respective Contract Manager for final QC review.
• Ensure clear and direct communication when corresponding with the project team on the status of the contract and/or change order.
• Provide the relevant information required for negotiations regarding cost proposals/change orders/contracts to the Contract Manager and/or Contract Analyst, the respective Sales personnel, and project teams.
• Lead and/or assist internal meetings required related to contracts and change orders
  Process Improvement

What you need

• Bachelor's or Master's Degree in Business / Life Sciences is required
• 1- 2 years' experience working in an administration role
• Excellent Exec skills - would consider yourself advanced
• Great team player
• A brilliant and confident communicator both verbally and written
• A willingness to learn and develop your career within a leading CRO

Why join us?

Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Ongoing development is vital to us, and as a Client Services Associate, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin